Dash Card App
★★★★★ 1.0 · 7 Reviews
What is Dash Card App?
The Dash Prepaid MasterCard is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license from MasterCard International Incorporated. Karmic Labs, Inc., is a Silicon Valley company pioneering innovative solutions in the financial technology sectors. Our first, flagship app is Dash ™ - www.getdash.io. The Dash™ Prepaid Mastercard® is issued by Sunrise Banks, N.A., Member FDIC, pursuant to a license by Mastercard International. Mastercard is a registered trademark of Mastercard International. This card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.
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Dash Card App Reviews (7)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★7
Review Summary
Generated using AI from real user reviews
Dash Card App has severe, consistent problems that make it unreliable for basic banking needs.
Users report fraud protection failures as the most serious issue. Multiple reviewers had accounts compromised—one lost over $3,000 across three separate hacks—and describe the company's response as inadequate. The standard process requires fraudulent transactions to complete before disputes can be filed, with investigations potentially taking 90 days. Several customers say the company cannot or will not stop transactions in real time, even when notified immediately of fraud.
Customer service is largely unavailable. Reviewers consistently describe being unable to reach support by phone, waiting hours on hold only to reach the closing time of 7 p.m., or receiving no response to emails and support tickets. When customers do connect, they report unhelpful or contradictory guidance that fails to resolve problems.
Additional complaints include card functionality issues—cards declining unexpectedly, being suspended without clear explanation, working initially then stopping, or never functioning at all despite activation. One customer was stranded at a gas pump with children after the card was suspended mid-transaction. Technical access problems, such as being unable to log into online accounts, were also mentioned. All seven reviews gave one star, with reviewers characterizing the service as a "scam" and urging others to avoid it.
★★★★★
Wednesday, May 28, 2025
“Horrible Customer Service that give you no realistic time sensitive…”
Horrible Customer Service that give you no realistic time sensitive options, including the supervisors. If your money is stolen fraudulently they tell you they can’t stop the transaction even immediately notifying them. That you have to wait until the fraudulent transaction went through then you will have to call back 24 hrs later to file a dispute. The dispute and investigation could take 90 days to possibly get your money back. Terrible company, terrible bank affiliation, just a horrible company to avoid if you want to protect your money.
★★★★★
Friday, December 22, 2023
“My account got hacked 3 times. Over 3 thousand dollars.…”
My account got hacked 3 times. Over 3 thousand dollars. This company can't offer any protection at all. Cancel a card & received a new card only to continue losing money. I have 2 prior disputes with them that hasn't even began to be resolved. Say their going to send me a questionnaire to dispute my claim but haven't received anything yet & it's been a month since my first complaint. Very unprofessional company. Don't waste your time or money. Extremely frustrating. Customer service has absolutely no common sense whatsoever.
★★★★★
Tuesday, April 18, 2023
“Inept service, inconsistent suggestions all of wich leads to no…”
Inept service, inconsistent suggestions all of wich leads to no progress on resolving my problem. Always seem to get foreigners taking my call, they sure can read corporate English, judging by all the mumbo jumbo bs I've been given by them. When I email support I get some auto reply saying your on it, but alas nobody has reached out to me after almost a full day. How can I not withdraw my money on expired card but deposits are allowed on expired card. Each time I call I get another load of bs that takesme to mydashboard where I have no options for my issue. Forcing me to give one star on everything to be allowed to send this is heinous as fuck, you haven't earned any one of these.
★★★★★
Thursday, September 15, 2022
“Suspended my card over with thousand dollars. Trying to buy…”
Suspended my card over with thousand dollars. Trying to buy gas on Friday after work keeps declining. Called customer service... On hold for 2 hours at gas pump. Left vehicle behind. Support closes at 7 pm. I work 6-6. On hold since 4 pm. I used card today at QT only. Maybe going back to big bank or paper check is more reliable. Not happy. Kids starved tonight by the way and got picked up at gas station by a friend. Never recommend
★★★★★
Thursday, September 15, 2022
“New... Just paid and card was working. Now card is…”
New... Just paid and card was working. Now card is no longer working. Yellow gas light on. Calling customer service at 6 pm to 7 and now 7 it's closed. One hours on hold no answer. I'm stranded. Thanks allot.
★★★★★
Tuesday, June 7, 2022
“I was given a dash card visa debit . I…”
I was given a dash card visa debit . I have activated it and tried to use it numerous times. It is not accepted anywhere saying it is an unauthorized card. I have called many times with no answer, always on hold. I can not even access it on line, it never logs me in. As far as I am concerned this is nothing but a scam. I will never recommend them to anyone.
★★★★★
Monday, June 21, 2021
“Customer service is very poor. No one answers the phone,…”
Customer service is very poor. No one answers the phone, I have been on hold for almost 30 minutes. This is unbelievable and I have an issue with my card.
