What is Downtownhost?
DowntownHost is a quality provider of shared, VPS, reseller, and dedicated hosting.
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Downtownhost Reviews (6)
- ★★★★★1
- ★★★★★1
- ★★★★★0
- ★★★★★2
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Downtownhost receives sharply divided reviews, with satisfied users praising value and responsiveness while others report severe service decline and poor support.
The minority of positive reviewers credit the company with honest dealings, competitive pricing, and quick customer service responses. However, the majority describe a pattern of deterioration over time: initial quality followed by mounting problems. Common complaints include frequent downtime, unresponsive phone and email support, a confusing control panel, and recurring email access issues. Several long-term customers note the company's behavior shifted noticeably years into their service—initially reliable but later plagued by server outages and vague explanations, often citing undefined "security issues" without transparency.
Trust emerges as the core concern. Users report the company becomes unreachable after payment, avoids accountability, lacks data backup procedures, and in at least one case failed to process a refund over an extended period. The disconnect between early experiences and later problems suggests potential operational or management changes rather than consistent quality.
For buyers, the risk appears substantial. Downtownhost may deliver acceptable service initially, but the evidence suggests reliability and support erode significantly, with limited recourse once issues arise.
★★★★★
Tuesday, January 8, 2013
“I've been with Downtownhost for close to 5 years. In…”
I've been with Downtownhost for close to 5 years. In the beginning they where great. Now there are constant problems. Excuses and pointing fingers. After emailing back and forth for hours, blaming everyone but themselves, they found it was their fault.
★★★★★
Saturday, May 5, 2012
“A lot of downtime. Very poor customer service and a…”
A lot of downtime. Very poor customer service and a huge lack of updates. I am also told that phone support is offline.
★★★★★
Monday, February 6, 2012
Soon to be former customer“These folks are really nice to you until you pay…”
These folks are really nice to you until you pay the money, then you are on your own. They do not answer the phone nor return phone messages, email support is no help at all, there are recurring problems with email because they limit your access, the control panel is so complicated you can't get anything done unless you hire a pro or spend days trying to figure it out. Did I mention they never answer the phone?
★★★★★
Thursday, December 29, 2011
“Been with them for 3 years. They are honest and…”
Been with them for 3 years. They are honest and provide a great service. Customer service is quick and gets the jobs done. You can feel confident when you choose them. You are getting the best bang for your buck! I recommend them absolutely.
★★★★★
Thursday, November 3, 2011
roStyles Design“Best prices, Best service, Best response, Best Solution!”
Best prices, Best service, Best response, Best Solution!
★★★★★
Monday, October 10, 2011
“I have been with this company since 2009. The first…”
I have been with this company since 2009. The first 2 years it was great. Beginning in 2011 it seems their servers would go down every other month. They would give multiple reasons as to why the servers went down or why you could not access your website. the most common excuse is a security issue. They never tell what the security issue is you just have to believe them.
They will never give you information even when you ask them. Once they upgraded RVSitebuilder and lost some of my data. They do not keep backups as other webhosting companies do, so you're on your own.
Be very careful of this company, I still have not received a reply or refund for over 1 years service since cancelling with them.
Not trustworthy and you can find better comanies out there.