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What is Falcoda Internet?
Falcoda Internet was launched in 2006 as part of our group rebranding which had been in the industry since 1999. As a leading web hosting provider, we are passionate about providing our customers with all the technology and tools to help with them stay ahead of the competiton. We specialise in providing affordable, fast and reliable web hosting, massive storage space with large monthly bandwidth allowance, feature packed control panels. Our UK Customer Support is here to help you when you need it most! Falcoda Internet has the solution to help you get your business or personal website online, making the process a quick, easy and successful experience!
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Falcoda Internet Reviews (278)
- ★★★★★237
- ★★★★★28
- ★★★★★3
- ★★★★★0
- ★★★★★10
Review Summary
Generated using AI from real user reviews
Falcoda Internet shows a stark divide: most users praise responsive support and reliable hosting, but a vocal group says the company has become completely unresponsive. The positive reviews—roughly 38 of the 50—consistently highlight fast, helpful support via chat and email, competitive pricing, and strong uptime. Users often compare Falcoda favorably to larger competitors like GoDaddy and Hostgator, and many have stayed loyal for years or built multiple sites on the platform.
However, the negative reviews—8 one-star ratings clustered around May 2024 and recent months—paint a picture of complete service collapse. These users report that phone lines go unanswered, emails and support tickets are ignored for weeks or months, and domain renewals fail without acknowledgment. Several mention the company was once reliable but has recently "done a runner." One customer's websites remained down for months; another lost access after a power outage and received no response. A few reviewers reference a specific person, Robert Richardson, suggesting the company's decline may coincide with a staffing change.
The timing and consistency of recent one-star reviews suggests a genuine operational crisis rather than isolated complaints, while the bulk of positive feedback comes from longer-standing or more recent customers before the apparent breakdown. Due diligence needed: current service status is unclear.
★★★★★
Monday, July 29, 2024
“Why can't I provide less than one star - they…”
Why can't I provide less than one star - they deserve a minus figure! They were excellent when I joined them ten years ago, now they seem to have 'done a runner'. Utterly useless.!!!
★★★★★
Saturday, May 25, 2024
“As of May 2024 - if I could give this…”
As of May 2024 - if I could give this company a zero star review it would still get minus zero. What a bunch of completely useless, non caring arseholes. They NEVER answer anything, no emails, no support tickets, no phone calls..... completely useless company. PLEASE DO NOT HAVE ANYHTING TO DO WITH THEM.
★★★★★
Monday, March 18, 2024
“Unfortunately, Falcoda no longer respond to phone calls, emails, support…”
Unfortunately, Falcoda no longer respond to phone calls, emails, support tickets or Facebook messages. I used them without problems for 10 years, but now they seem to just be taking people's money and doing a runner... I don't know what happened as they used to be great. I've had websites down for months without them fixing it. I've paid for domain renewals and the domains haven't been renewed. Caused me so many headaches over the last 3/4 months. Avoid at all costs!
★★★★★
Thursday, November 9, 2023
“When Robert Richardson was answering the phone everything was fine.…”
When Robert Richardson was answering the phone everything was fine. Now the phone is unmanned and if you send an email no one acknowledges or answers it. I have a serious issue and sent them a support request on 19 October. It is now 8 November and still no reply. Do not go near these people.
★★★★★
Thursday, August 3, 2023
UK Leak Detection“Having used Falcoda for over a decade, what was once…”
Having used Falcoda for over a decade, what was once a great provided has become appallingly bad. Support emails are ignored for critical outages, no chat function and there is a number to call, but this says we don't answer and don't leave a message as we won't get back to you. While it has worked, it has been fine, but the proof was when there is an issue and this has caused us to have a full website/email outage costing us thousands...We are voting with our feet and getting another provider!
★★★★★
Wednesday, January 8, 2020
“I had a problem, my own making, Customer Service helped…”
I had a problem, my own making, Customer Service helped me resolve it. They deserved and I awarded them 5 stars.
★★★★★
Monday, October 8, 2018
“Having also read many other positive reviews, I am in…”
Having also read many other positive reviews, I am in agreement that the customer service is excellent! The emails are prompt when there is a problem, and they ring you back exactly when they promise to. They are also extremely patient with people who are not very good with computers, and the gentleman I spoke to today went above and beyond. We spent a long time on the telephone and he was patient even when he had been working on the issue all day long... When they email you, they don't just send an automated email but they try to explain what is going on so you are actually communicating with another person as opposed to receiving an 'automated response'. They also gave me a 'good will gesture' as I was initially unhappy, which was much appreciated. I would highly recommend this company...
★★★★★
Sunday, September 17, 2017
“Been with Falcoda for 6 years, barely needed any support,…”
Been with Falcoda for 6 years, barely needed any support, but when I did they were fast, polite and helpful. Very small number of downtimes. When it does happen, it's back up again very quickly. Excellent.
★★★★★
Wednesday, May 24, 2017
“Been with these guys for years, never had a problem…”
Been with these guys for years, never had a problem that they haven't been able to sort out within 10 minutes of contacting them. Really fast and reliable hosting, really glad I swapped over to their service from GoDaddy, and brilliant for the value.
★★★★★
Wednesday, April 26, 2017
“Very pleased with the prompt response and efficiency of the…”
Very pleased with the prompt response and efficiency of the Falcoda team, going above and beyond each time, thank you