eNPS

eNPS helps companies understand and retain their employees. eNPS sprang out of a pretty simple need: to keep tabs on employee morale at my startup, one many in San Francisco that competes to hire top talent. Our problem was not so much on the hiring side. It was being able to detect low morale and address the problem before people start leaving. When an employee resigens it's very costly to any business. Churn is expensive, and sometimes it can snowball. When one employee leaves, others may follow, especially if the cause for the departure is internal rather than external, like a bad manager or CEO. A few years after I started my first company, I wanted an easy way to track employee morale over time. I wanted to send out the survey on a regular interval so I could see trends. I wanted the surveys to be anonymous so my employees could give me honest opinions. And I wanted it to be simple to use -- and inexpensive! To my dismay, such a tool did not exist. So it was back to the occassional SurveyMonkey or Google Form, and eventually I stopped sending the survey because it too much of a pain to string the survey data points together over time.