What is Retensa?
Retensa is a leader and innovator of employee retention strategies. Their services help organizations improve employee engagement, increase productivity, and become an Employer of Choice. Retensa combines HR experience and web-based technology to develop, motivate, and retain your best employees. Retensa’s solutions and HR metrics reduce the cost of managing employees, increase Human Capital ROI, and create a high-performing workforce. Retensa and its employees are passionate both about what we do and who we work for. The ability to attract, motivate, and retain employees drives a company’s brand and its sustainable competitive advantage. As the world’s leading innovator of employee retention strategies, we provide the tools for you to predict and prevent breakdowns in your Employee Lifecycle. Your organization can create a culture of retention so you know where, when, and how to retain your best employees, reduce the cost of turnover, and increase talent ROI. Retensa's scientific approach removes the guesswork to reducing employee turnover, ensuring that your talent stays with you instead of joining the competition. The employee retention experts at Retensa launched the world’s first Exit Interview Research Study to capture modern employee exit interview program best practices, trends, and challenges. The exit interview research study provides a benchmark in modern exit interview practices, answers common exit interview questions, and will broadcast an abstract of results for the first time in this webinar. Join us to learn how to launch your exit interview solution, calculate the impact of exit interviews on performance, and incorporate best practices in conducting exit interviews. Services: >Diagnose, Predict, and Prevent Turnover >HR Metrics and Predictive Analytics >Retention Skills Training for Managers Software: >TalentPulse®: Real-time Employee Survey Feedback Platform >HRMetricsPro: HR Metrics Dashboard for big data in HR >ExitPro®: Automated Exit Interview Software For more information about Retensa, visit www.retensa.com or call 212.545.1280.
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Retensa Reviews (14)
- ★★★★★11
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Retensa earns strong user satisfaction across its employee retention and exit interview tools, with most reviewers praising the platform and service. Users consistently highlight ease of use, responsive support, and actionable insights into retention drivers. The team receives particular acclaim for personal, hands-on partnership—stepping in under tight timelines and adjusting based on feedback. Customers report tangible benefits including better understanding of turnover costs, improved data consolidation for reporting, and ability to identify stronger hiring profiles based on leaver data.
The main criticisms are minor. A few users note a high initial learning curve and occasional incomplete exit survey responses, which some attribute to the digital format feeling less personal than face-to-face interviews. Price is mentioned as higher than competitors, though reviewers generally feel the ROI and value justify the cost. One user flagged a technical challenge around updating organizational hierarchies post-reorganization, though they note Retensa support is helping solve it.
Overall, the feedback strongly favors Retensa. Five-star reviews dominate the set, and even the 4-star reviews acknowledge solid functionality; complaints tend to be either minor process friction or the inherent trade-off of digital-first survey tools. Users appear to value the combination of straightforward software and attentive service highly.
★★★★★
Tuesday, February 10, 2026
“The responsiveness, flexibility, and commitment the Retensa team demonstrated to…”
The responsiveness, flexibility, and commitment the Retensa team demonstrated to ensure the New York survey launched today was nothing short of exceptional. Stepping in under intense time pressure and delivering with such precision and care reflects a platinum level of service. I am personally beyond grateful for everything they did to make what felt like an impossible deadline not only achievable, but successful. The Support team’s availability, expertise, and calm guidance were instrumental. Their support was a critical factor in getting us across the finish line within such tight constraints. We also want to extend sincere thanks to the members of the team who worked behind the scenes to make this possible. Their efforts did not go unnoticed and were essential to this success. We are truly grateful for our partnership with Retensa and for the care, professionalism, and dedication the team consistently brings to our work together. Looking forward to continuing our work together!
★★★★★
Monday, January 5, 2026
“Working with Retensa was always easy and personal. I always…”
Working with Retensa was always easy and personal. I always had a real person to reach out to, without needing to wait in a queue, and whatever I needed was taken care of quickly. It felt like a true partnership, not a typical vendor relationship.
★★★★★
Friday, October 31, 2025
“Amazing company to work with. They know their stuff and…”
Amazing company to work with. They know their stuff and our retention has increased. Highly recommend.
★★★★★
Thursday, May 12, 2022
“"Great team and product!" Describe the project or task the…”
"Great team and product!" Describe the project or task the provider helped with: We are using Retensa for our exit interviews and retention data, the product has been great! What do you like best? The team is a great reference and very knowledgeable about their field. I've loved their webinars. What do you dislike? It is a little pricier than other products but they show their value and show ROI with the retention possibilities. Recommendations to others considering the provider: I would recommend evaluating all of their tools, how to leverage their technology to make your time using it most efficient. What problems are you solving with the provider? What benefits have you realized? Better understanding turnover data, seamlessly develop and schedule reports to key managers. Review collected by and hosted on G2.com
★★★★★
Wednesday, March 2, 2022
“What do you like best? - Scientific approach, executed well…”
What do you like best? - Scientific approach, executed well - Experience and intuition in developing hypotheses - Project management and overall firm professionalism What do you dislike? Initially the update meetings did utilize the time more efficiently, but we provided that feedback and Retensa heard us and adjusted immediately. What problems are you solving with the provider? What benefits have you realized? We believed our high employee turnover was negatively affecting our business. We wanted to validate the cost of that turnover, the causes of it, and the cost to correct. Retensa scientifically found the answer to all 3, enabling us to feel confident about driving the employee retention related initiatives that make business sense.
★★★★★
Monday, October 11, 2021
“"Easy to Use Software" What do you like best? Easy…”
"Easy to Use Software" What do you like best? Easy to use, it sends exit surveys in seconds which saves lot of time and helps in future HR Strategies and helps in calculation employee retention. Review collected by and hosted on G2.com. What do you dislike? the initial learning curve is high and sometimes exit interviews are not complete. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Helps in calculation employee retention and manages easy exit interviews
★★★★★
Wednesday, October 6, 2021
“"Simple to use, confidential platform" What do you like best?…”
"Simple to use, confidential platform" What do you like best? All of the information is consolidated into one place and it is simple to use. Also, the employees have had good feedback, all things considered. It doesn't take a long time to set up. Review collected by and hosted on G2.com. What do you dislike? Using a digitial or computer for these types of activities can seem impersonal and a lot of times it is difficult to fully understand the written word versus having a face-to-face conversation or at least being able to speak to the other person . Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Given the current economic environment and changing regulations, thousands of layoffs have taken place in the past two years. This solves the problem of not having enough people to conduct interviews or having mass layoffs or conference calls. The problems deal with the lack of personal touch or feedback.
★★★★★
Thursday, September 30, 2021
“"ExitPro makes the exit interview process simple and effective." What…”
"ExitPro makes the exit interview process simple and effective." What do you like best? It ties in insight from various stakeholders of the company along with the separating individual. It's highly effective for targeting the next employee. Review collected by and hosted on G2.com. What do you dislike? Pricing can add up, but the software is worth it. ROI pays off when finding the next great employee. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? The best benefit we've realized is how we've used historical data on departing employees to recruit new employees that are a better fit.
★★★★★
Friday, September 17, 2021
“Their software is just better than others out there, and…”
Their software is just better than others out there, and SO MUCH easier. We were using another employee survey software (big name too big after being acquired) and it was fine, but didn't do everything we wanted, like good reporting and dashboards. So we looked around, and TalentPulse was so intuitive, everything is so easy. Anyone can use it from our HRIS superusers to someone in the field who doesn't ever login but twice a year, it always works for everyone. Never looked back.
★★★★★
Monday, September 13, 2021
“"Amazing team, amazing support." What do you like best? TalentPulse…”
"Amazing team, amazing support." What do you like best? TalentPulse is extremely easy to set up and use. The Retensa team has been wonderful to work with. What do you dislike? We are very early in our use, but so far, there is nothing to dislike. What problems are you solving with the product? What benefits have you realized? We are confirming the reasons for employee retention issues.
