Lyons Information Systems, Inc

Our solutions include supplier performance management, quality assurance audit tracking, global performance monitoring, and laboratory management systems. We offer software escrows for all of our systems through a third party escrow company. Customers get access to their source code materials if Lyons should no longer support their system. The software language is a common Microsoft language used in the majority of mobile and web-based quality management systems today. With our hosted systems, customer yearly maintenance fees are waived. This means that 24/7 phone and email support is free. Unhosted systems require a small annual maintenance fee. Our systems offer significant savings as compared to our competitors: no seat licensing: any number of users may be added without additional costs. no yearly maintenance fees: email and phone support for our hosted products are free. no in-house IT resources needed for hosted products: we create fully user-managed systems that do not require customer IT staff intervention. free updates: any system updates are offered to all of our customers free of charge. single monthly service fee for hosted systems A reasonable monthly hosting fee is charged through an ASP Agreement between Lyons and our customer. There are no other costs charged by Lyons for your hosted custom quality management system. We offer free support to customers using our hosted systems, and guarantee 99.5% uptime availability to users. We offer an affordable annual maintenance agreement to customers who choose to purchase a license rather than have their system hosted. We customize our base product to meet each customer's unique business needs. This customization cost is the only charge to a new customer for a hosted system. If a customer chooses to purchase a license rather than have their system hosted, there is a licensing fee in addition to the customization fee. We create a customized quality solution quickly and affordably. This is a significant advantage for our customers. During the customization process, a customer may view the changes at any time using a secured, web link to our development environment. In this way, customers learn to use their new quality management system as well as insure that what is delivered meets their business needs. This has been a highly effective strategy for delivering tested, custom products that immediately add value and meet expectations. Creating solutions is our passion. We offer a level of dedication and quick response to customer needs typically not present with larger software vendors. Each customer is a partnership for a perfect solution and future business. We are unique in offering a collaborative process of solution development and customization that insures that our solution truly meets your need. Our use of modularized software development allows us to assemble solutions quickly and with great flexibility. Our pricing is competitive and affordable.