OptiOp

OptiOp streamlines and improves the quality management process, particularly for call or contact centres; it reduces the time and effort needed to evaluate, provide feedback on, track and manage action items for and report on the quality and compliance outputs of your employees. You'll get standard and customised reporting at the touch of a button, allowing you to focus your training costs where they will be most beneficial. Reduce the risk posed by operating your quality and customer service excellence program in spreadsheets - you no longer need to worry about key employees leaving or being unable to figure out cryptic formulae in your evaluation forms - Optiop brings a systematic process to your quality delivery. Monitor how well your employees are complying with financial and data protection items - be alerted instantly. Give feedback in a consistent structured way and have your evaluators calibrate regularly - you can know how aligned your people are in evaluating performance against the desired behaviours. Increase employee engagement - all users can self-serve and run their own reports. Everyone is clear what is expected of them, and they know how well they are doing against those measures. Track and manage actions arising from regular feedback sessions and view how your business is doing from any angle. An engaged, well-trained team that knows where their strengths lie, based on facts, will be positioned perfectly to deliver the customer service that will differentiate you from your competitors - retain customers, upsell with confidence with a demonstrable quality program and watch your business grow.