SuccessFactors
★★★★★ 1.0 · 1 Review
What is SuccessFactors?
SAP: A 47-year history of success Building on a track record of innovation In 1972, five entrepreneurs in Germany (Dietmar Hopp, Hasso Plattner, Hans-Werner Hector, Klaus Tschira, and Claus Wellenreuther) had a vision for the business potential of technology. Starting with one customer and a handful of employees, SAP set out on a path that would not only transform the world of information technology, but also forever alter the way companies do business. Now 47 years and more than 437,000 customers stronger, more than ever, SAP is fueled by the pioneering spirit that inspired its founders to continually transform the IT industry.
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SuccessFactors Reviews (1)
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- ★★★★★0
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
SuccessFactors leaves this user frustrated on both product and support fronts. While the platform contains some useful tools, the reviewer found it not user-friendly and difficult to navigate. More damaging is their experience with customer support: tickets languish for weeks without resolution, and the support process itself—routing through an obscure website or phone line—offers no direct assistance. The reviewer feels poorly served after their company's investment, particularly since they need support to make sense of a complex product. Based on this single review, serious concerns exist around both ease of use and the quality of post-purchase support.
★★★★★
Wednesday, August 15, 2012
“The+product,+while+it+does+have+some+useful+tools,+is+very+complicated+to+use.+It+is+not+user-friendly+at+all.+The+biggest+problem+that+I+have+is+that+my+company+has+purchased+this+product+and+we+have+absolutely+no+support+from+SuccessFactors.++I+have+to+log+a+ticket+either+into+an+obscure+website+or+call+one+in+-+but+nobody+will+assist+me+directly+with+my+issues.+I+have+started+listing+all+of+my+tickets+as+"Critical"+but+they+drag+on+for+weeks+with+no+resolution.+It+is+very+discouraging+to+sink+a+lot+of+time+and+money+into+a+product+that+is+not+the+easiest+to+use+and+then+doesn't+provide+the+customer+service+required+to+use+it.”
The+product,+while+it+does+have+some+useful+tools,+is+very+complicated+to+use.+It+is+not+user-friendly+at+all.+The+biggest+problem+that+I+have+is+that+my+company+has+purchased+this+product+and+we+have+absolutely+no+support+from+SuccessFactors.++I+have+to+log+a+ticket+either+into+an+obscure+website+or+call+one+in+-+but+nobody+will+assist+me+directly+with+my+issues.+I+have+started+listing+all+of+my+tickets+as+"Critical"+but+they+drag+on+for+weeks+with+no+resolution.+It+is+very+discouraging+to+sink+a+lot+of+time+and+money+into+a+product+that+is+not+the+easiest+to+use+and+then+doesn't+provide+the+customer+service+required+to+use+it.
