John
1 review written · 1.0 average
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Reviews by John
★★★★★
The+product,+while+it+does+have+some+useful+tools,+is+very+complicated+to+use.+It+is+not+user-friendly+at+all.+The+biggest+problem+that+I+have+is+that+my+company+has+purchased+this+product+and+we+have+absolutely+no+support+from+SuccessFactors.++I+have+to+log+a+ticket+either+into+an+obscure+website+or+call+one+in+-+but+nobody+will+assist+me+directly+with+my+issues.+I+have+started+listing+all+of+my+tickets+as+"Critical"+but+they+drag+on+for+weeks+with+no+resolution.+It+is+very+discouraging+to+sink+a+lot+of+time+and+money+into+a+product+that+is+not+the+easiest+to+use+and+then+doesn't+provide+the+customer+service+required+to+use+it.
