Symfact
★★★★★ 4.4 · 13 Reviews
What is Symfact?
Symfact is an international company with an industry leading software solution for document and workflow management. We specialise in Contract Management, Legal Entity Management and Third Party Risk Management. Our software helps you deal with compliance, reduce risk and increase efficiency and productivity.
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Symfact Reviews (13)
- ★★★★★5
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Symfact earns consistently solid marks for customizable contract management, though users note implementation demands and some feature limitations.
Most reviewers praise the platform's ease of use and flexibility to adapt fields, workflows, and permissions to their specific needs. The audit trail and role-based access control appeal to those managing contracts across departments. Users also value the centralized repository for storing contracts and related documents, plus the ability to generate reports and set notifications. The Symfact team itself receives consistent credit for responsiveness and willingness to problem-solve.
Complaints centre on setup overhead and gaps in functionality. Customizing each contract type requires professional services engagement, and the initial administrator workload to configure the system can be heavy. Reporting features come up repeatedly as needing better usability and more pre-built options rather than requiring manual creation. Some advanced features like workflow automation and document switching between contracts remain limited or unavailable. One reviewer also flagged inconsistency when implementation staff changed hands mid-project.
A few users report that certain features—notifications, search filters, and UI polish—don't always work as intended, though the vendor generally follows up to help resolve issues.
★★★★★
Friday, January 11, 2019
“Pros: The Symfact plattform over all is easy to use.…”
Pros: The Symfact plattform over all is easy to use. Cons: The fact that each contract type requires integration design and professional services from symfact. Comments (Benefits) Overall, the symfact CMS has allowed us to streamline our contract process.
★★★★★
Thursday, January 3, 2019
“Pros: Since the software can be customized, many features can…”
Pros: Since the software can be customized, many features can be adapted to the customer's needs. Thus, the tool is very adaptable. Cons: Some features cannot be realized due to their complexity. Symfact always tries to find a suitable solution. However, some things cannot be covered by the Software. Comments (Benefits): All people from Symfact are always very friendly and try to help wherever possible.
★★★★★
Friday, November 9, 2018
“Symfact contract software Pros:How you can adjust the software to…”
Symfact contract software Pros:How you can adjust the software to your company needs, add/rename/delete fields ! Cons:Reporting function (getting data out of Symfact), it could be more user friendly. Comments (Benefits):It has help us alot to keep overview of all contract, life cycle management specially.
★★★★★
Monday, September 17, 2018
“‘Excellent Contract Management Solution’ Pros: Symfact offers a customizable contract…”
‘Excellent Contract Management Solution’ Pros: Symfact offers a customizable contract management solution that can be tailored toward the needs of a particular legal department. This allowed us to maximize our use of the software and increase efficiency. Cons: Some of the features, such as notifications, have not worked as intended. Overall: Really happy with the product so far. Even though some of the features have not worked as intended or we have found other solutions, the Symfact team is there to help us address any concerns we may have and further customize the software, if necessary.
★★★★★
Tuesday, September 11, 2018
“‘Audit History & Categorization of roles and permissions’ Pros: 1.…”
‘Audit History & Categorization of roles and permissions’ Pros: 1. The audit history feature where you can control and keep track of who added/changed/deleted what. 2. The categorization of roles and permissions so each department can view only the related documents 3. Access from everywhere 4. Automated reports in a click Cons: 1. For an administrator it's a lot of work to upload everything on the software to make it easy for the other users to use. 2. It should have more automated features and other types of reports which can be normally added if requested Overall: Despite being a lot of manual work for an administrator, so the system can generate all the information and the reports needed, this software has a lot of benefits which I've listed above in the Pros.
★★★★★
Friday, August 24, 2018
“‘Symfact for BD’ Pros: It is very easy to use…”
‘Symfact for BD’ Pros: It is very easy to use and it is possible to make changes according to our specific needs. You have all relevant information in one place and can easily take out reports. Cons: I cannot say. We are in general satisfied with the software Overall: Symfact is an important tool in the lifecycle management of our third party contracts contracts and is used by different departments (e.g business develpment, customer service, legal etc. )
★★★★★
Friday, August 24, 2018
“‘Symfact Review’ Pros: The functionality is easy to understand. Cons:…”
‘Symfact Review’ Pros: The functionality is easy to understand. Cons: It is not possible to switch documents from one contract to another. Overall: I have a overall good experience.
★★★★★
Friday, July 20, 2018
“‘Symfact is a solid system with great features, but there…”
‘Symfact is a solid system with great features, but there is a learning curve to go through.’ Pros: The ability to create and store contracts along with electronic documents relating to each contract. Symfact is also able to act as an electronic file system, which eliminated the majority of my paper files. Cons: Customizing the software lead to a protracted testing period that included using our team as a primary testing team during development. Overall: Elimination of many paper files and records. Closed loop view into contract creation and completion. Ability to store information, including email, related to contracts on contract records.
★★★★★
Tuesday, July 10, 2018
“User friendly software, but far the best demo we experiences…”
User friendly software, but far the best demo we experiences when looking for a system. Pros: User capabilities is self explanatory. The system and functionality is very clear and simple to administer. Quick response to portal inquiries. Cons: It's not a "least" issue about the software, maybe a suggestion for something new in the feature. I'd like to see more default reports and dashboards available vs. the option to self create. Overall: Ability to customize our process and fields. The implementation (workbook) was more detailed than I imagined, but that was a benefit because it allowed to think through processes not initially on our radar. Our project lead provided exceptional service before and after the implementation.
★★★★★
Friday, July 6, 2018
“Very positive as we could customize it exactly to our…”
Very positive as we could customize it exactly to our needs Pros: - I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team Cons: - Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution.
