VeloxServ Communications
★★★★★ 4.9 · 45 Reviews
What is VeloxServ Communications?
** FIRST 3 MONTHS FREE SERVER COLOCATION, QUARTER, HALF & FULL RACKS ** We make server hosting & connectivity simple. Our team will help and guide you through your hosting or connectivity requirements offering our advice if needed. We don't do pushy sales and we won't sell you something you don't need. We own and operate our own 100Gbps MPLS Network and Datacentres in Wolverhampton, Redditch and London, ideal for hosting just a single server or multiple racks and private cages for primary or disaster recovery requirements.
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VeloxServ Communications Reviews (45)
- ★★★★★44
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
VeloxServ has overwhelming customer satisfaction, with 44 out of 45 reviews giving five stars and strong praise across multiple service dimensions. Only one customer reported problems—a poor sales experience with unresponsive follow-up on a quote.
The dominant strength is customer service responsiveness. Users consistently highlight quick replies to support tickets, willingness to help outside normal hours, and staff who go beyond their formal responsibilities. Craig, the director, is named frequently and praised for accessibility and professionalism. Long-term retention is common; many customers have stayed for three to five years or more, citing reliability and personal attention as reasons they haven't switched.
On the technical side, users report strong uptime and performance, with several mentioning zero unexpected downtime over years of service. Infrastructure investments, particularly a new data centre, are viewed positively. Pricing is noted as competitive and transparent, without hidden charges. The company's UK location—particularly offices in the Midlands and North London—appeals to customers who value physical accessibility when urgent on-site work is needed.
The single poor review stands isolated. Given the volume and consistency of five-star feedback, VeloxServ's core business appears genuinely reliable, though prospective customers should confirm sales responsiveness aligns with support quality if inquiring about services today.
★★★★★
Monday, June 21, 2021
“Unprofessional business. I have spoken to 3 different people about…”
Unprofessional business. I have spoken to 3 different people about VeloxServ Co-location service and yet no one has gotten back to me. Last I received was a quote and when I got back to them that we are happy to proceed, I received no response. Completely Unprofessional. It has taken me 3 weeks to just get a simple quote. I would say Avoid this organisation if possible. If this is how they treat customers then it says a lot of about them.
★★★★★
Thursday, April 5, 2018
“We've been using Veloxserv for just over 3 years now…”
We've been using Veloxserv for just over 3 years now and they have been fantastic. The network is solid and we've never had any unexpected downtime. On the rare occasion that we have needed support, they are always happy to work around our business hours to ensure that impact is minimal. I would definitely recommend them.
★★★★★
Monday, March 19, 2018
“For over 5 years the team at VeloxServ have been…”
For over 5 years the team at VeloxServ have been providing exceptional service and fast responsiveness to our needs. Running a global digital signage platform with customers located around the world needs a data centre partner you can trust and Craig and his team have delivered time and again. For any business looking for a data centre I highly recommend VeloxServ
★★★★★
Thursday, February 22, 2018
“We joined Velox about 6 months ago and haven't looked…”
We joined Velox about 6 months ago and haven't looked back since. From the start Velox have been amazing, they promised to price match another company and help me add parts to the servers and install the OS's for free etc. which just shows how great their remove hands are and customer service. We send our servers to them and they rack them pretty much the same day each time. Whenever there has been an issue, I can simply call their number on their website and they're there at the other end. Craig and Vrinder are legends, they even help with issues that aren't their fault! Totally recommend and you have a long term customer here. Thanks once again!
★★★★★
Monday, August 7, 2017
“We've co-located our servers with VeloxServ since 2013 and had…”
We've co-located our servers with VeloxServ since 2013 and had nothing but first class service. Using VeloxServ has been one of the best business decisions we've ever made. Initially I though we were getting the new customer treatment but four years later I can confirm that customer service is always exceptional. Highly recommend.
★★★★★
Wednesday, June 7, 2017
“Having worked with VeloxServ and closely with Craig for almost…”
Having worked with VeloxServ and closely with Craig for almost a year, I can say with confidence that their customer service is 1st rate. The installation of our equipment into their Rackspace at Wolverhampton went smoothly and we were even lent cables that had not been delivered in time. We had to make a few visits to the data centre for system upgrades and have always been warmly greeted even at unfriendly hours of the day. I would strongly recommend Velox for rack space as they are professional, friendly and have a wealth of knowledge.
★★★★★
Wednesday, June 7, 2017
“We have been using VeloxServ for nearly two years now.…”
We have been using VeloxServ for nearly two years now. During this time, we have been delighted with the service that they provide. Up-time has been great and any planned maintenance communicated ahead of works and followed-up when complete. I would definitely recommend VeloxServ.
★★★★★
Thursday, June 1, 2017
“Absolutely great service and fantastic value for money. Craig's team…”
Absolutely great service and fantastic value for money. Craig's team has resolved all my support issues in a timely fashion and continues to be responsive. Moving our development platform VeloxServ was a painless experience and something we should have done a long time ago.
★★★★★
Thursday, June 1, 2017
“I have been using VeloxServ for my personal email and…”
I have been using VeloxServ for my personal email and web needs for a number of years now. I have always found the levels of service and professionalism to be extremely high with VeloxServ. There have been a number of occasions where I have needed something modified, or a system level change made, with the reply almost always being instant and the change being committed. I would highly recommend VeloxServ for your hosting needs.
★★★★★
Thursday, June 1, 2017
“We moved critical hosting platform to VeloxServ earlier this year.…”
We moved critical hosting platform to VeloxServ earlier this year. As a business, we could not have made a better decision. Their unparalleled service coupled with the outstanding facilities are seldom matched by competitors, if at all. Their simple and open pricing model ensures we can forecast financially. The support we receive is to be commended and cannot be faulted. We have received a 100% uptime since the day we moved and performance is far superior to anything we have experienced with previous suppliers. We now see VeloxServ as our trusted partner for all our hosting requirements and wouldn’t hesitate in recommending them to anyone.
