Eric U
1 review written · 1.0 average
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Reviews by Eric U
★★★★★
Awful. I will never trust Alpharacks. They offered free migration when I signed up but it was a total nightmare dealing with "George" the support technician. I believe they must outsource support to a third world country. He was totally incompetent and just kept repeating himself: never answering my question or solving my issue. After many back and forth emails he finally helped with the migration but the account was in a very poor state and it wasn't done correctly. Within my account I had access to one of their other customers data!! I reported this to them and they removed my access to it, but were very nonchalant, as if it was no big deal. I was within the refund period so I asked to have my account cancelled and payment refunded. They refunded the payment but then charged me again 1yr later due to a credit card "subscription" I was unaware of. I have since cancelled the subscription but they refuse to refund this 2nd payment. I'm so glad I cancelled in the first place. Imagine having to trust a company like this with your actual live websites & private data. The Support Team Manager I dealt with (by the name of Joshua Collishaw) is horribly unprofessional and rude too. Sometimes they will reply to an email with a simple link to a knowledgeable article - no explanation nor offer to help - whether the knowledgeable article answers your question or not. Stay away and cancel your account today before it's too late!
