Gary Mchugh
2 reviews written · 2.5 average
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Reviews by Gary Mchugh
★★★★★
NOW TRULY RUBBISH! I rented servers from this company for over 6 years and they were awesome. Then they sold out to World Host Group who are a complete nightmare. If you are still hosting here PLEASE PLEASE move as quickly as you can. This outfit looks like another EIG. They buy out successful smaller hosting companies, and the service immediately starts to suffer. After the buy out, the first time I put in a support ticket it took them 8 hours to reply, then a further 9 hours to respond to a follow-on question. This morning the server went down for a total of 9 hours 50 minutes, came back up for 30 mins and now MYSQL is failing so all the sites are down again and have been for another 5 hours. Fortunately we had already migrated all our clients to another server ready for a switch as I could see the decline in service coming. We are just going to have to do that ahead of schedule. Same old story, a big corporate buys up great smaller companies, then starts making cuts to please their shareholders, increase profit margin and the service goes from excellent to appalling very quickly. There is a list of all the hosts they acquired, on their site worldhost.group. If you're with any of those, do yourself a favour and move before you have a big issue and lose clients.
★★★★★
Great support by ticket all initial issues resolved. Have to say there seems to be no facility for emergency support EG the other night after a server move we had a couple of sites down. No resolution in several hours just constant "we are looking into this" replies. In the end we paid a freelancer who had both sites going again in 15 minutes. Also tried their messenger chat twice with no replies and phoned and got no reply. Not writing this off it IS a good service for the money but would like to see much better support and a chance to escalate for emergency issues.
