Wiktor Zaborowski

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Reviews by Wiktor Zaborowski

• Definitive InsureTech· Nov 4, 2025

  ★★★★★

  The first day I sat down to onboard a new client onto DefinitivePay, I genuinely expected a week of back-and-forth emails and half-finished documentation. That's just been the norm with this kind of platform. What actually happened was different. The setup flow is logical, the PCI DSS compliance paperwork is handled inside the platform rather than dumped on you as a side task, and by day three the client was submitting bank transfer payments without me hovering over their shoulder. For an agency handling multiple accounts, that speed matters enormously.

  Three years in now, and the workflow that used to eat up two afternoons per month, matching premiums, reconciling commissions, chasing confirmations, has shrunk to something closer to a quick review. The automatic commission splitting is the part I keep pointing to when colleagues ask why I'm a convert. Once the premium values are agreed between parties, that data is locked. No one quietly adjusts a figure later. That immutability has saved me from at least a handful of disputes that would have been genuinely painful to unpick.

  The one real downside I keep running into is the customer support response time. Questions that feel urgent, especially when a client is mid-payment and hits a snag, can sit for longer than feels comfortable. The answers, when they come, are usually good. The wait is the problem. I'd rate their support a notch below everything else on offer here. But if you're an agency running commercial insurance accounts and you're still doing reconciliation by hand, the core product is worth the frustration.