Social CRM Software
Your customers are talking about your brand everywhere, except where your salespeople and support teams can actually see it. Social CRM software brings conversations from social networks into a unified workspace, so when someone mentions you on a review site or tags you in a post, it lands in your queue like any other message. You get visibility into what customers are saying publicly, can respond fast enough to turn complaints into wins, and spot the loyal voices worth nurturing. The real shift is turning social chatter into actionable customer context that feeds your team's work: a support agent sees the customer's public frustration before the chat starts, a sales rep knows they're following someone who just asked for a recommendation, and you stop treating social as a broadcast channel and start using it as a listening post. If you are after something more specific, have a look at our Customer Service Software or Customer Engagement Software categories.
Data Desk 7 brings fast, easy-to-use visual analysis to your desktop. It provides interactive graphical tools for exploring and understanding your data—for finding the patterns, relationships, and exceptions. While it implements many traditional statistics techniques suitable… Learn more about DATA DESCRIPTION, INC..
We help enterprises create simple, frictionless digital experiences that solve complex problems. We can help you increase revenue, engage customers, optimize operations, and improve people’s lives. Learn more about HGS Digital.
Nimble is the pioneer of social sales and marketing CRM for individuals and teams. It enables business people to intelligently nurture relationships across email and social networks such as Twitter, Facebook and LinkedIn. Nimble combines the strengths of traditional CRM… Learn more about Nimble.
Qebot has developed the most advanced technology available, enabling business owners with a local market focus to access, measure, and manage all of their marketing campaigns in one easy-to-use platform. The platform includes capabilities to manage at the local or corporate… Learn more about Qebot.
When was your company founded? 2020 What does your company do? Social Selling, Social Networking CRM software, lead generation management What are you great at? Productivity and ease of use. What makes you better than your competitors? Measurability of ROI from time spent. Learn more about Social Cycle.
At Khoros, we help brands create customers for life. Who we are Two industry-leading customer engagement platforms, Spredfast and Lithium, have merged to create Khoros. We help our customers develop trust and connections with their customers, and we’re proud of how we do… Learn more about Spredfast.
Helpstream is the worlds first truly social customer service and relationship management system. Helpstream enables companies to stop deflecting and start engaging with customers like never before. Its more than a product. Helpstream is a whole new way of thinking about… Learn more about Helpstream.
Kronovia is a Compliance Cloud Service for Social CRM that adds brand protection & regulatory compliance to all applications in the social business stack. Our Compliance Cloud Service allows Social CRM companies to offer social compliance as a part of their solution… Learn more about Kronovia.
Yotme is an events-driven, network powered, CRM used by brands and nonprofits to turn attendee data into actionable marketing intelligence. Brands and nonprofits spend billions of dollars annually on experience marketing without collecting the meaningful and actionable data… Learn more about Yotme.
