Bookafy
★★★★★ 4.8 · 54 Reviews
What is Bookafy?
Bookafy helps leading brands optimize customer engagement through all phases of the booking process. Bookafy's appointment scheduling app gives your customers and staff a beautiful booking experience with automated confirmations, text reminders, syncing to calendars and much more. +25,000 businesses around the world trust Bookafy– including leading global banks, retailers, and software companies. Try Bookafy free today!
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Bookafy Reviews (54)
- ★★★★★44
- ★★★★★8
- ★★★★★2
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Bookafy is an overwhelmingly well-regarded scheduling tool that users consistently praise for ease of use, affordable pricing, and responsive customer support. The vast majority of reviews highlight genuine time savings—particularly around calendar syncing, payment collection, and automated reminders—with users reporting dramatic reductions in admin overhead and no-shows.
Customer service stands out as a defining strength. Multiple reviewers name staff members (especially "Sarah") by name and describe proactive, hands-on support: same-day phone availability, account setup walkthroughs, and willingness to implement feature requests. Integrations with Google Calendar, Zoom, Mailchimp, and QuickBooks are frequently cited as valuable. Users also note the software has improved meaningfully over time, with regular feature releases.
The main criticisms are modest: one reviewer (from 2019–2020) reported a serious issue with billing disputes and unresponsive support over months, which stands in stark contrast to current reviews. A few users mention the interface and customization could be more intuitive, and one noted the backend has many options that can feel overwhelming at first setup. Another flagged that most features work well but "leave room for improvement."
Overall, Bookafy delivers genuine value for small to mid-sized scheduling needs at a low monthly cost, with customer service that clearly exceeds user expectations.
★★★★★
Saturday, August 1, 2020
“Great for scheduling with lots of integrations I use Bookafy…”
Great for scheduling with lots of integrations I use Bookafy to allow my clients to choose their own appointments, directly from my website, without the hassle of back-and-forth emails on days/times. Since my google calendar integrates with it, I know that I can't be double-booked: two clients at the same time or by a personal conflict. I love that I can collect payments at the time of booking and have my Zoom meeting info sent out automatically.
★★★★★
Monday, July 20, 2020
“Lots of Great Features but Most Miss the Mark This…”
Lots of Great Features but Most Miss the Mark This tool has tons of features but most of them leave a lot of room for improvement.
★★★★★
Wednesday, July 8, 2020
“good booking system with great and personal support it's comprehensive,…”
good booking system with great and personal support it's comprehensive, offers great, personal user support, and it's not expensive
★★★★★
Friday, June 26, 2020
“The Best Online Scheduling App I've Used! I have lots…”
The Best Online Scheduling App I've Used! I have lots of meetings between coaching clients and organizational partners, having Bookafy has relieved me of the stress of trying to get meetings booked. I just send my links and appointments happen. Bookafy stands out because of the great features and functionality, and because the customer service is the best I've witnessed. Very responsive and quick to offer help with anything that needs resolution.
★★★★★
Sunday, June 14, 2020
“You can't look past Bookafy I love that after a…”
You can't look past Bookafy I love that after a trade show before I've even had a chance to call prospects they are already booking appointments with me! It makes it so easy to say to someone, just check out my website and schedule a time that suits you. Plus I can offer direct services and related payments on there!
★★★★★
Tuesday, June 2, 2020
“Best available Web based software for Online Scheduling that we…”
Best available Web based software for Online Scheduling that we could find. We did a lot of searching around and realized there is no perfect product BUT... We've run our wellness business for 8 years now using a variety software programs. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. Bookafy and one other company appeared to be the best on paper. So I called Bookafy and grilled that sales person for atleast an hour about all the nuances of Bookafy. Sarah the sales person was cheerful and knowledgable and answered pretty much all of my questions. The other company I called never got back to me and didn't seem to care. Bookafy sure did! Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly... but all in all we are very happy and this software is saving us a ton of time and a ton of money. Thank you Bookafy!
★★★★★
Thursday, May 21, 2020
“Get Bookafy to save you time and energy getting appointments…”
Get Bookafy to save you time and energy getting appointments Great product, pretty easy to set up, but I am used to finding my way in a sea of software. Worth the $.
★★★★★
Saturday, May 9, 2020
“Great Service I recently had an issue with changing some…”
Great Service I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I'm old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!
★★★★★
Monday, April 27, 2020
“Very Happy! Excellent Software! I have been with Bookafy for…”
Very Happy! Excellent Software! I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.
★★★★★
Wednesday, April 15, 2020
“Very good software! I am very pleased with it. I…”
Very good software! I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom. Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.
