What is Inphonite?
With over 20 years experience, Inphonite is the solution provider of choice. Sending millions of messages every day for healthcare organizations, businesses, educational institutions, and government agencies. We provide you with leading automated messaging and appointment reminder software that adapts to the needs of your business, helping you reduce your workload, decrease appointment no-shows, and strengthen the relationships you have with your customers. Our flagship product, InphoniteVoice, is a completely automated messaging system that can be used to send phone, text, or email messages. These notifications can be used to send appointment reminders, recalls, prescription notices, lab results, and more. InphoniteVoice integrates with virtually any database to transfer information in a secure manner and is completely HIPAA compliant. This innovative software is available for both on-premises installation and on a cloud-based platform, accessible from anywhere. We would love to get to know you and tell you more about our products. Contact us to discuss your needs and schedule a demo, or visit www.inphonite.com for more information. You can also email sales@inphonite.com with your inquiries.
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Inphonite Reviews (7)
- ★★★★★4
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Inphonite wins consistent praise for responsive support and ease of use, though some users hit friction with integrations and reporting. Most users report that appointment reminders successfully reduce no-shows and free up staff time, with setup requiring minimal effort when the system integrates smoothly with their EHR. Customers highlight competitive pricing and the ability to manage multiple clinic locations from one account as practical draws.
The main complaints centre on technical limits rather than core functionality. Some users experience message cutoffs during calls, and a few find the reminder messages themselves sound impersonal to patients. Integration is a weak point—the software doesn't sync back into certain practice management systems (Centricity, some dental software), though users report it handles other tasks as promised. One reviewer cited reporting customization as limited.
Support emerges as a genuine differentiator. Multiple reviews emphasise rapid response times and proactive follow-up when issues occur. Users across the board describe onboarding and customer service as collaborative and pressure-free. The few criticisms are specific rather than systemic, suggesting Inphonite suits practices that can work around integration gaps and don't need advanced reporting customisation.
★★★★★
Monday, December 16, 2019
“Pros: What we liked most about this software was the…”
Pros: What we liked most about this software was the variety of customized in features that were available when implementing the software. In addition, the training, follow up and on going support was a very strong factor in continuing to work with Inphonite Voice. Cons: So far, we have not had any negative feedback from the clients or providers we serve. Comments (Benefits): During the 1st week of use, we had some glitches in the program. We had not only the tech follow up and fix the problem promptly but we had the manager reach out to us to make sure we were satisfied with the results. This gave us more confidence not only in the product but the support we would be able to rely on in the future.
★★★★★
Thursday, December 12, 2019
“Pros: It has decreased patients missing appointment due to forgetting…”
Pros: It has decreased patients missing appointment due to forgetting time or date. The was it is set up in our Redoc system there is no extra work for us to send out the reminders. It has also made it easier for patients to let us know they will not be making the appointment. Cons: I have had some patients complain the message sounds "cold" or generic to them. Reasons for Choosing InphoniteVoice: It came with Redoc Xfit. Comments (Benefits): The reminders have helped decrease the number of missed visits due to forgetting appointment.
★★★★★
Thursday, December 12, 2019
“Pros: The product is very easy to use and very…”
Pros: The product is very easy to use and very cost effective. Cons: I wish it would update Centricity that message was sent Reasons for Choosing InphoniteVoice: Ease of use and cost.
★★★★★
Monday, December 9, 2019
“Pros: It makes reminder calls and we get an email…”
Pros: It makes reminder calls and we get an email for the responses. Cons: It can cut off the message or cuts off the caller. Comments (Benefits): It is difficult to change preferences. It has been reliable.
★★★★★
Monday, October 7, 2019
“Pros: Customer service is great, any problems we've had were…”
Pros: Customer service is great, any problems we've had were resolved immediately. Cons: It doesn't integrate into our dental software (our dental software doesn't like 3rd party software). But it does everything else we need it to do and customization was easy. Reasons for Switching to InphoniteVoice: Pricing was about 1/2 our other company.
★★★★★
Monday, October 7, 2019
“Pros: Ability to manage multiple clinic sites under one account…”
Pros: Ability to manage multiple clinic sites under one account Cons:there is not anything i can think of at this time that has been negative about the software. Reasons for Choosing InphoniteVoice: ease of use, flexibility, ability to manage multiple sites in one system Comments (Benefits): Wanted to utilize reminder call service for two reasons: 1. Take the task off the staff in the clinic reducing work load, and increasing staff face to face time with patients in the clinic. 2. Reduce no shows and cancellations.
★★★★★
Wednesday, October 2, 2019
“Pros: What I like first and foremost is the Inphonite…”
Pros: What I like first and foremost is the Inphonite support!! I put a request in and hear back most times within 15 minutes. Product functionality works exceptionally well also, very happy with the outcomes of our messages sent. Cons: My least favorite feature is the reporting, feel canned and can't do a lot of customization. Definitely better reporting would make this an over the top product for me Reasons for Choosing InphoniteVoice:We were working with a current vendor for our EHR needs and they had a relationship with Inphonite. Once we saw how the product meshed with our EHR system it made it easy to transition to using Inphonite. Comments: Overall been a great experience! At the onset sales worked with us on overviews, demos, etc. and made us feel very comfortable with our purchase, no pressure approach. Support as mentioned has been fantastic, can't say enough about the help I've received. I would suggest this product to anyone looking for a message reminder syste
