UK2
★★★★★ 3.5 · 57 Reviews
What is UK2?
Based in the heart of London, UK2 is Britain’s local web hosting company powered by THG Ingenuity. Since UK2 started 20 years ago, it has seen the birth and rise of the online era and now stands as one of the UK’s top choices for budding entrepreneurs and small businesses. From domain names to web hosting, emails to website builders, UK2 has everything you need to get online.
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UK2 Reviews (57)
- ★★★★★28
- ★★★★★8
- ★★★★★3
- ★★★★★3
- ★★★★★15
Review Summary
Generated using AI from real user reviews
UK2 receives sharply divided feedback, with strong support from long-term customers but serious complaints about inconsistent service delivery and support responsiveness. The split appears partly driven by customer tenure and service tier—loyal decade-plus customers report reliable uptime and helpful staff, while newer or problem-hit users describe slow ticket responses and difficulty reaching meaningful support escalation.
Praise centres on value for money, reliable uptime for established customers, and individual team members (particularly sales rep Kevin Ababio) who deliver responsive, knowledgeable help. Many long-standing clients emphasise stability and straightforward email support. However, critics highlight slow first-response times on support tickets, inadequate phone support (first-line agents repeatedly redirect to ticket queues), and apparent understaffing in the second-line team. Several users report outages lasting 24+ hours with minimal acknowledgment or action.
Recurring friction points include domain release barriers when transferring away, confusing control panel interfaces, and inconsistent support quality across staff. A minority report unprompted service suspensions and disputes over paid refunds. Newer users frequently find the setup unintuitive and feel abandoned once initial onboarding issues arise. For those requiring hands-on help or quick problem resolution, expectations often go unmet despite premium support add-ons.
The verdict depends heavily on fit: well-suited to experienced users with stable, long-running infrastructure who rarely need help; risky for newcomers or those facing active problems.
★★★★★
Friday, March 1, 2019
“They are total rubbish, never get back to you when…”
They are total rubbish, never get back to you when something goes wrong, and if you chase them up you get just vague promises like "we have an engineer working on it", means nothing, as the issue still doesn't get sorted. Total cr@p company.
★★★★★
Thursday, February 4, 2016
“The support is very slow. I am a web designer…”
The support is very slow. I am a web designer and I speak to lots of hosting companies. When you call 1&1, Fasthosts, Namesco, EUKHosts, then you get through to their support team and they can help straightaway with complex issues. With UK2, you always speak to their first line team on the phone and they're very nice, but the issue always has to be dealt with by the second line support team. This then takes ages for them to look into. I get the feeling they are heavily understaffed. It's not all bad. When everything is working then (like all hosting companies) it's great, Luckily there aren't issues too often. They used to have a premium telephone number for the support line but they've scrapped that, so that's a big positive. They've updated their control panel to Chi and that's really nice. I just wish they'd invest in their support department as that's what makes a fantastic hosting company. They've got the potential to be an amazing company, but they're let down by slow support.
★★★★★
Thursday, September 3, 2015
“I have used UK2 for many years but today received…”
I have used UK2 for many years but today received disgraceful assistance from a member of your sales team . I will never use your service again until this matter has been resolved .
★★★★★
Monday, April 27, 2015
“We had VPS hired with UK2. In the beginning, they…”
We had VPS hired with UK2. In the beginning, they seemed OK. But then we started to have problems with them and they were unable to solve them. No phone support. They do have a telephone, but they always tell you to raise a ticket. If you send an email to the support account, they also tell you to raise a ticket. And they take more than 24 hours on answering them. We had the system down for more than 2 days, and they didn't seem to care despite of the problem being their fault. I would not recommend UK2 at all.
★★★★★
Monday, January 12, 2015
“Back in the early days UK2 was as good as…”
Back in the early days UK2 was as good as anyone. But as the market has matured so has UK2. The quality of the service and features has improved vastly to the point that UK2 Sales and Support departments have worked in tandem to sort out our Site expiring while I was in hospital last week. Over the weekend we have resolved the expired card issue, changed to a more suitable plan and the site is now back up and running fully restored to the very last Blog posting. Thank you UK2. Thank you, thank you, thank you!!!
★★★★★
Friday, January 9, 2015
“I cant applaud enough the help and courtesy accorded to…”
I cant applaud enough the help and courtesy accorded to me recently by Kevin Ababio in the UK2 sales team who supported me through the transition whilst switching from the worst host providers ever - Purple Paw to UK2.net. In addition, I had cause to speak to other members of the UK2 telephone support team who guided me through some of the process of setting up some email accounts [ not my bag ] calmly and professionally to my complete satisfaction. Thank you UK2 :)
★★★★★
Thursday, January 8, 2015
“perhaps the worst customer support ever and when you try…”
perhaps the worst customer support ever and when you try to move your domains, ever barrier possible is put in place to stop the process. So much so i am going to have to go to the expense of paying for mew domains and losing my old ones
★★★★★
Tuesday, August 5, 2014
“Wont release domain so i can move hosts If you…”
Wont release domain so i can move hosts If you buy a domain name and wish to move it to your current host you will find it locked, they refuse to unlock it so you can move it, and fail to reply to emails concerning cancellation. They will point you to nominet who will charge you £12 to force UK2 to release the domain. BUYERS BEWARE!
★★★★★
Wednesday, July 16, 2014
Private user“The problem for users of UK2 is that its UI…”
The problem for users of UK2 is that its UI confuses "Account Name" with "User Name" with "Domain Name" with "Email Address" compounded by the obvious facts of having made your purchases before 25 April 2014 and after 25 April 2014 when all of the preceding became separate and distinct with none visible between each date and old and new systems.
★★★★★
Friday, February 7, 2014
Olympiapress“Mr Kevin Ababio dealt with the problem efficiently and very…”
Mr Kevin Ababio dealt with the problem efficiently and very quickly (in 5 minutes) and should be congratulated, because it had taken me 24 hours and far too much bother and irrelevant chatter to get to this point. His simple and straightforward attitude has neutralized a pressing problem. Your staff should learn from his positive and helpful attitude.