Webroot
★★★★★ 1.0 · 2 Reviews
What is Webroot?
ABOUT WEBROOT Webroot, an OpenText company, was the first to harness the cloud and artificial intelligence to stop zero-day threats in real time. Webroot secures businesses and individuals worldwide with threat intelligence and protection for endpoints and networks. In 2019, Webroot and its parent company Carbonite were acquired by OpenText, a global leader in Enterprise Information Management. Together, we are a market leader in cyber resilience, offering total endpoint protection and disaster recovery for any sized business. We believe everyone has the right to be secure in a connected world. Webroot is passionate about protecting businesses and consumers from cyber threats. We combat today’s most complex cybersecurity challenges and are constantly anticipating how to extend the value of our threat identification, prediction, and remediation to the connected world.
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Webroot Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Webroot has serious problems with product delivery, customer service, and support accessibility that undermine user trust. Both reviewers encountered critical failures: one received a product with a non-functional keycode that couldn't connect to Webroot's own network, and when they urgently needed help, found offices closed with no way to reach support. The other experienced abusive treatment during a renewal call—being insulted by a support representative, then charged immediately after canceling.
Beyond these specific incidents, users report barriers to accountability. One reviewer claims the company's own review system blocks negative feedback from being posted. The combination of product malfunction, unreachable support, and poor customer treatment suggests systemic issues rather than isolated problems. Both customers explicitly recommend looking elsewhere.
★★★★★
Monday, September 19, 2016
“Bought the product and could not use it because the…”
Bought the product and could not use it because the keycode it sends is not recognized by it's own network. I needed the program ASAP and they failed to deliver and there is no one to talk to because their offices are closed. When service and delivery undermine the integrity of the product, what the hell good is the product? I tried to write a review on their website but guess what? Bad reviews have problems with their submission so they do not take bad reviews. Best to go elsewhere because they cannot give you what you need and pay for.
★★★★★
Monday, December 22, 2014
“I called to renew my service and got someone in…”
I called to renew my service and got someone in India that I could not understand. I asked to speak to someone in the United States. He told me I was the stupidest person he had ever talked to. At this time I got a little irate and canceled the service. He hung up on me and immediately charged my credit card. I am working to get this charge reversed. My entire family has been using your service, but all will now cancel. No thanks to you, Joyce Dukes
