zebNet
★★★★★ 3.0 · 1 Review
What is zebNet?
zebNet is a versatile and progressive software developer that creates award-winning and high quality software products used and trusted by more than 1 million users around the world. Our mission is to create world-class innovative software products designed to make computer use easier, faster, and more secure for individuals and enterprises around the world. zebNet's edge is in its introduction of simple solutions to complicated problems. Sleek, clear interfaces and intuitive wizard-based functionalities make our products the most enjoyable and easy-to-use software products in their categories. zebNet is a privately held company headquartered in Polegate, England and was founded in 2008.
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zebNet Reviews (1)
- ★★★★★0
- ★★★★★0
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
zebNet's customer support is a significant pain point that leaves buyers stranded with unresolved issues.
This user purchased three product licenses and encountered the same problem across all of them. After opening a support ticket, they received only an automated response and no meaningful human contact for six weeks. The company's stated commitment to help "as soon as possible" rang hollow, and the reviewer suspects support delays are deliberate—timed to let licenses expire so the company can charge full tech support rates. Even a simple acknowledgment of the backlog was never sent.
With only one review available, this single experience offers a limited snapshot, but it points to serious gaps in support responsiveness and customer care standards. Anyone considering zebNet should factor in this risk: if problems arise, getting help may take far longer than expected, with little transparency or communication along the way.
★★★★★
Tuesday, April 2, 2024
“Their customer service seems to be non-existent. I purchased licenses…”
Their customer service seems to be non-existent. I purchased licenses for three products and am having the same issue with all three. I opened a ticket and a month and a half later, I still have heard only crickets. They say someone will respond to help "as soon as possible." I guess 1.5 months isn't soon enough yet. Or, they're waiting until my licenses for the products expire so they can charge me their full tech support rates, which seems more likely. They haven't even replied to say something like, "sorry it's taking so long to get to your issue, blah, blah, blah." Only a computer-generated auto-reply.
