Charter UK
★★★★★ 5.0 · 1 Review
What is Charter UK?
We keep things running smoothly for some of the world's best known brands and public sector organisations. Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most. We also provide services to millions of individuals, helping them manage their company benefits and putting them in control of their shares and pensions like never before. 70% of the FTSE 100 and 15% of the NYSE rely on us to help them respond to the challenges of an increasingly complex and regulated world. We do this by providing specialist solutions, powered by technology we've developed and built. We exist to create value for our clients and their customers by putting them first, investing in our people, striving for better performance, and developing our expertise.
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Charter UK Reviews (1)
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Review Summary
Generated using AI from real user reviews
Charter UK delivers exceptional reliability for mission-critical survey work in education settings. The platform has sustained almost uninterrupted uptime over a year of daily use, with proactive communication from the vendor whenever issues do occur. Minor UI bugs were patched quickly. Setup requires some initial effort to configure survey cycles for intake and exit processes, but once running, the system operates without errors or data loss.
Users value the straightforward execution of promised features and the responsiveness of customer support, which goes beyond generic documentation. For non-profits managing student-facing surveys on tight timelines, the consistency and stability appear to justify the cost. This is a strong fit for organizations where survey availability directly impacts operations.
★★★★★
Sunday, November 30, 2025
“Reliability is honestly the thing I think about most when…”
Reliability is honestly the thing I think about most when I evaluate any software for our organization, and Charter UK has not given me a single reason to worry. In nearly a year of daily use, I can count the unplanned outages on one hand, and each time their team communicated proactively before I even had a chance to file a ticket. The bug history is almost suspiciously clean. A couple of minor UI glitches cropped up early on, both patched within days. For a non-profit running student-facing satisfaction surveys on tight timelines, that kind of consistency matters enormously.
Beyond uptime, the platform itself does what it promises without drama. Setting up survey cycles for our intake and exit processes took some initial configuration, but once it was in place, it just ran. No mysterious errors mid-cycle, no data going missing. Customer service has been responsive and genuinely knowledgeable, not just routing me to a help article. For the price point available to education sector buyers, this is hard to beat.