CustomAnswers Software
★★★★★ 4.9 · 17 Reviews
What is CustomAnswers Software?
No description yet for CustomAnswers Software.
Alternatives to CustomAnswers Software
SupportbenchSpotlightSupportbench is a **leading-edge customer support software** designed for enterprise-level B2B support teams. It's the go-to… Learn more about Supportbench.
Go4CustomerSpotlightEstablished in 2004, we are a global leader in delivering world-class inbound, outbound, and web enabled outsourcing services to… Learn more about Go4Customer.
CyfutureBPOSpotlightCyfuture BPO is one of the leading BPO companies, and we are committed towards delivering success-driven outsourcing solutions… Learn more about CyfutureBPO.
TeamSupport.comSpotlightTeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement… Learn more about TeamSupport.com.
Go4customer UKGo4customer is a leading provider of success-driven BPO solutions and call centre services in the United Kingdom. Our highly… Learn more about Go4customer UK.
YonyxAbout Yonyx Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that… Learn more about Yonyx.
TidioTidio is a customer support software suite designed to automate customer service through AI agents, chatbots, help desks, and… Learn more about Tidio.
AsodeskAsodesk equips your team with Full Cycle ASO, Customer Support Automation, Marketing & Product Management Tools, Data and… Learn more about Asodesk.
Bland AIBland AI is revolutionizing the landscape of enterprise-grade AI solutions, specifically tailored for implementing AI phone… Learn more about Bland AI.
BugpilotBugpilot helps SaaS teams get rid of user-facing bugs faster. With Bugpilot, Customer Support and Engineers get all the details… Learn more about Bugpilot.
CustomAnswers Software Reviews (17)
- ★★★★★16
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
CustomAnswers delivers consistent user satisfaction, with 16 of 17 reviews giving it five stars. Users praise the software for being highly customizable and easy to use, with particular appreciation for how it reduces helpdesk volume by surfacing answers through FAQs and dynamic Q&A management. The product appears to handle diverse use cases well, from nonprofits to property management to schools.
A standout theme across reviews is the exceptional customer service, with most reviewers specifically naming JP as a responsive, solutions-oriented contact who customizes the platform to fit their needs and pulls reports on demand. This personal support element features prominently enough that it seems to be a meaningful differentiator for the company. Users report tangible business benefits: reduced repetitive inquiries, time and cost savings, and improved customer satisfaction.
The single four-star review notes the product works very well but flagged minor gaps—it mentioned needing a Canadian English dictionary option and said it still needs "a few tweaks to make it perfect," though the reviewer emphasised these are small complaints. No other reviews mention usability issues or meaningful limitations. The feedback is heavily weighted toward the product's flexibility and the strength of ongoing support relationships.
★★★★★
Thursday, May 15, 2014
“Excellent product. Our statistics show that CustomAnswers software has dramatically…”
Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent to our helpdesk. We especially like how the software dynamically changes the order of the answers presented to our clients depending upon up-to-date frequently search terms.
★★★★★
Wednesday, March 12, 2014
oneworld Management Company“Awesome support and data provided. Been with CustomAnswers for years.…”
Awesome support and data provided. Been with CustomAnswers for years. JP has always been available to answer my questions or pull reports that I can't figure out. He is a lifesaver. I highly recommend you trying them out. It will be worth it!
★★★★★
Wednesday, March 12, 2014
Jelly Belly Candy Company“We have been using WebQA since 2002. Over the years,…”
We have been using WebQA since 2002. Over the years, JP has customized the product to fit our needs. He has helped to identify areas to save our company time and money and helped developed our online Donations platform. Their products are outstanding and JP's customer service is extraordinary. If you are looking for a great online CRM and unequaled customer service, look no further than CustomAnswers!
★★★★★
Tuesday, March 11, 2014
Vancouver Island University“Product has worked well for our institution. JP has been…”
Product has worked well for our institution. JP has been very responsive to queries and suggestions for the product.
★★★★★
Wednesday, March 5, 2014
★★★★★
Wednesday, March 5, 2014
WCK Pty Ltd - Port Lincoln, South Australia, AUSTRALIA“I would recommend this company to anyone that is looking…”
I would recommend this company to anyone that is looking for a great online CRM. The support I have had for the company I work for has just been incredible. Nothing is too hard for them. It has been a fantastic learning curve for me & JP has been absolutely amazing to work with. The Customer Service I have received is second to none & the system itself is far superior to anything else on the Market today. Thank you to the team at CustomAnswers for being so great to our Company & for giving us the oppotunity to grow our business bigger just by having such a great CRM. Cheers!
★★★★★
Wednesday, March 5, 2014
UBC“Highly customizable tool and easy to use. Their customer service…”
Highly customizable tool and easy to use. Their customer service support is the best ever. JP has always gone above and beyond my expectation in providing technical solutions to my inquiries.
★★★★★
Wednesday, March 5, 2014
BOLT Solutions, Inc.“Really appreciate the service received from CustomAnswers - JP especially!…”
Really appreciate the service received from CustomAnswers - JP especially! He worked with us to tailor the solution to our particular needs.
★★★★★
Wednesday, March 5, 2014
Vancity“CustomAnswers software is a fantastic product allowing for customization and…”
CustomAnswers software is a fantastic product allowing for customization and streamlining of Q&A which saves our company time & money. Our rep, JP, is always available to help with troubleshooting and offering solutions to meet our changing needs. I highly recommend this software to anyone working in a Q&A environment!
★★★★★
Tuesday, March 4, 2014
Knoah Solutions“Product is very flexible and CustomAnswers has been great to…”
Product is very flexible and CustomAnswers has been great to work with.