What is Key Survey?
Key Survey is an enterprise level survey application that enables customers to collect, manage and leverage feedback within their organization and across their customer base.. Advanced features offer multiple configuration options, including private labeling, complex workflow, bi-directional data integration and dashboard reporting.
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Key Survey Reviews (1)
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Key Survey earns strong marks for capability and overall performance. The platform handles diverse survey needs—both internal and external—with a feature set that covers most survey requirements users need. Response times and feature breadth keep customers satisfied enough to plan long-term use.
The main friction points are customer service accessibility and learning curve on updates. The reviewer prefers phone support over online channels and noted some difficulty adjusting to platform changes, though these occur infrequently (roughly annually). Despite these minor drawbacks, the user finds the product reliable and feature-rich enough to overlook the occasional adjustment period.
★★★★★
Monday, May 18, 2015
“Excellent Survey Platform I love the KeySurvey platform. We use…”
Excellent Survey Platform I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.
