LiveChat
★★★★★ 5.0 · 15 Reviews
What is LiveChat?
LiveChat - premium live chat software for online sales and customer service. For over 20 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 30,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. In our work, we focus on helping our customers: * Build trusting relationships with your online visitors. * Identify, reach and engage with best prospects on your website and get in touch with them instantly. * Help your online visitors in making purchasing decisions and close more deals.
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LiveChat Reviews (15)
- ★★★★★15
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveChat receives uniformly positive feedback from users who see it as a reliable, easy-to-use tool that improves customer engagement and sales. Users consistently praise the simple interface, the speed of customer interactions, and the platform's ability to reduce phone support volume while delivering a more competitive customer experience. Support staff are frequently mentioned as responsive and helpful across the board.
The only concrete limitation mentioned appears in one review: a user noted that while the platform offers many features, the agent client has room for improvement. Otherwise, reviewers highlight long-term loyalty—several mention using the service for two or more years without switching—and cite tangible business benefits like increased positive feedback, higher conversion rates, and efficient handling of support requests. Support availability and reliability are described as consistent across multiple reviews.
This dataset consists entirely of 5-star ratings with no critical feedback beyond that single agent interface note, making it difficult to assess common pain points or drawbacks users might encounter. The uniformity suggests either strong satisfaction or a skewed sample that may not capture the full range of user experience.
★★★★★
Friday, October 23, 2020
“I love live chat, and I use it on my…”
I love live chat, and I use it on my website all the time. There are all kinds of great features, and I would never ask for anything to be changed.
★★★★★
Thursday, May 19, 2016
“Customer service is fantastic. Andrzej helped me and was great!”
Customer service is fantastic. Andrzej helped me and was great!
★★★★★
Monday, January 18, 2016
“I really love this interface. I know from the customer…”
I really love this interface. I know from the customer end that I am more likely to use a website/buy a product if I can get an instant answer from someone. LiveChat is very easy to use, I can interact with my customers at the same speed as if I were talking to them. It has cut down on the amount of phone calls we receive to the customer service line and is easier to handle. In this day and age of instant communications, and if you want to stay competitive, you need a chat line and LiveChat fills that function very well.
★★★★★
Thursday, January 7, 2016
“Since adding LiveChat to our company website, we have received…”
Since adding LiveChat to our company website, we have received so much positive feedback from customers! The staff at LiveChat are really friendly and helpful if you have any questions or suggestions for them. I would definitely recommend LiveChat for your company's website.
★★★★★
Wednesday, December 30, 2015
“It is a great tool. The best thing I like…”
It is a great tool. The best thing I like is its UI is very simple so the feeling it gives my customer and myself is very business.
★★★★★
Monday, November 16, 2015
“Live Chat application has accompanied our work since 2012. It…”
Live Chat application has accompanied our work since 2012. It is a reliable tool with many practical solutions. Application support has never let us down. Fast, effective assistance 24hours a day, seven days a week. 100% recommended!!!
★★★★★
Friday, November 6, 2015
“very effective and great chat for our buisness.. customer service…”
very effective and great chat for our buisness.. customer service is very nice too if we have question very fast for an answer. Take that apps to boost your sales.
★★★★★
Monday, October 19, 2015
“Excellent software - Highly recommended - we have been using…”
Excellent software - Highly recommended - we have been using it for many years at www.thejerusalemgiftshop.com - worth every penny!
★★★★★
Wednesday, October 14, 2015
★★★★★
Thursday, April 23, 2015
“Wonderful service , wonderful people behind , so helpful in…”
Wonderful service , wonderful people behind , so helpful in every way !! Really in love with this company :) We used to work with other company and just moved to LiveChat because of it's simple and powerful options !!
