What is Rivews?
Rivews is an SMS based health care mobile engagement company that utilizes two-way dialogues to improve patient engagement, experience and health outcomes. By replacing legacy processes through custom use-case driven solutions, organizations can automate rich and meaningful conversations with patients. Rivews'? current solution consists of an after-care and reputation platform. Implemented at nearly 150 practices, the platform has achieved over 1.3 million patient engagements with the highest patient survey response rate for patient surveys - 30%. We're actively looking for partners that are open to sharing patient engagement pain-points across Payors, Pharma, Hospitals, Medical Groups, etc.
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Rivews Reviews (1)
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Review Summary
Generated using AI from real user reviews
Rivews earns strong marks for clean integrations and automated workflows that keep patient engagement data accessible across existing systems.
Users praise how straightforwardly Rivews connects to core tools like EHRs and reporting platforms, with one five-year customer reporting seamless SMS automation and consistent 30% survey response rates without manual oversight. The integration-first design means engagement metrics feed directly into operational dashboards rather than sitting isolated in a separate portal—a real advantage for teams that need to correlate patient data with other business metrics.
The integration process isn't entirely frictionless; connecting niche tools occasionally requires back-and-forth with support and can take weeks to resolve. That said, users note support follows through patiently. For practices and departments prioritising data consolidation over standalone functionality, Rivews appears to deliver solid value. The single review here reflects deep familiarity rather than a quick trial, which suggests the product rewards users committed to working within its ecosystem.
★★★★★
Wednesday, December 3, 2025
“Five years in, and the thing that still impresses me…”
Five years in, and the thing that still impresses me most about Rivews is how cleanly it plugs into the other tools my department relies on. Our EHR connection took maybe a day to configure, and since then the SMS workflows fire automatically without anyone on my team babysitting them. It also pulls neatly into our reporting stack, which matters a lot when leadership wants to see patient response trends alongside other operational data. That 30% survey response rate they advertise? We hit it consistently, and I can trace the numbers back through connected dashboards without exporting anything manually.
The integrations story isn't perfect, I'll be honest. A niche scheduling tool we use took some back-and-forth with their support team to get talking properly, and that took a few weeks. But support was patient and followed through, which counts for a lot. For any practice or department that wants patient engagement data living inside their existing systems rather than siloed in yet another portal, Rivews is the answer I've recommended more than once.