ServisBOT

ServisBOT is a technology company based in Lexington, Massachusetts, founded in 2016. The company specializes in AI automation solutions that enhance interactions across customer, employee, and back-office journeys. ServisBOT focuses on industries such as financial services, insurance, energy, telecommunications, and travel. The core offering is the ServisBOT Conversational AI Platform, which allows businesses to create and manage digital assistants and chatbots across various channels, including web, mobile, SMS, social media, and voice. This platform features a multi-bot architecture and integrates with different natural language processing engines, ensuring high-quality conversational experiences. ServisBOTs AI assistants support functions like customer acquisition, servicing, retention, and back-office automation, utilizing Generative AI techniques to improve customer experience and operational efficiency. ServisBOT collaborates with Amazon Web Services to enhance bot development and deployment. Their solutions have demonstrated effectiveness, achieving significant live chat containment rates for clients like Cenlar. The company aims to help enterprises increase self-service rates, enhance agent productivity, and manage compliance effectively.