TierPoint LLC
★★★★★ 1.0 · 1 Review
What is TierPoint LLC?
Your business, our infrastructure. TierPoint is the premier data center service provider of cloud, colocation, managed services and DR. With 40 data centers in 20 U.S. markets and local service, coast to coast, our carrier-class, carrier-neutral facilities provide the uninterrupted access you need to host your critical services. Each facility has been SSAE 16 audited and provides customized solutions to meet your business needs. Experience what's it's like to have the tools you need to make your business prosper.
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TierPoint LLC Reviews (1)
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- ★★★★★0
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- ★★★★★1
Review Summary
Generated using AI from real user reviews
TierPoint LLC earned a single one-star review from a long-term customer who experienced severe service failures and dismissive support.
The reviewer had used the company for both website hosting and email management over several years, initially under its previous name, Adhost. The relationship ended after a week-long email outage that prompted the customer to seek alternatives. What made the situation worse, according to the review, was TierPoint's response: the company allegedly showed no sense of urgency and suggested the customer take their business elsewhere rather than working to resolve the problem.
The reviewer characterises the company as willing to accept payment during stable periods but unwilling to invest effort when issues arose. They describe the support experience as horrible customer service and recommend caution to prospective clients. With only one review on record, this single account provides limited basis for broader conclusions about the company's typical performance.
★★★★★
Sunday, June 14, 2020
“Terrible. We left this platform about 2.5 years ago for…”
Terrible. We left this platform about 2.5 years ago for hosting our website, but they still managed our email until 14 months ago. They were okay (3 stars) when they were Adhost. Tierpoint sucks. Horrible customer service. Our final move was prompted by an email outage that lasted over a week, with no sense of urgency from Tierpoint. We were told that we should take our business elsewhere (so, we did) because they weren't interested in being an email provider. They were happy to take our money when things were working, but kicked us to the curb when it became necessary to actually earn that money. Hire them at your peril.
