What is Commence?
Commence Corporation offers several compelling reasons to select them as your partner for Customer Relationship Management software and price is just one of them. Starting at just $12 per user per month you get a comprehensive solution for managing customer relationships, leads and your sales pipeline but there is much more than that. 1) The company offers a robust solution that rivals enterprise level products at a fraction of the cost. In addition to the traditional contact management, sales and lead management applications provided by the majority of CRM software solutions, Commence CRM offers a Marketing Campaign Management, a Help Desk Ticketing system with a Knowledge base, FAQ and internet based Customer Portal, a Document Library, integrated E-mail, Analytical Reporting and a fully integrated Project Management system. Very few CRM solutions that serve the small to mid-size market sector offer this level of functionality. The product is also modular in design which means you can pick and choose only the functionality you require for your business and add additional functionality at any time. The company has now introduced an AI component as an add-on to the full application suite. 2) Commence has a staff of highly experienced personnel that provide Commence customers with best practices and services for Marketing Campaign Management, Lead Management, Sales Opportunity Management and Customer Support. The company offers consulting services such as assistance with creating a Sales Enablement and Marketing Enablement program for improving sales execution and customer service. Commence also offers digital marketing services such as content creation and distribution on social sites. Most competitive solutions do not have an experienced support team in place to provide this level of service. 3) Commence has been providing business software to the small and mid-size community for more than two decades, has several thousand users around the world and has built a reputation for quality products and world class customer service. Customer reviews are excellent. Commence CRM is idea for businesses that require more functionality then is provided by low cost CRM programs but without the cost and complexity of higher end solutions.
Alternatives to Commence
NutshellSpotlightNutshell is a sneaky powerful growth software platform that helps sales and marketing teams work together to win more deals. … Learn more about Nutshell.
Lunar CRMSpotlightBespoke CRM solutions tailored for your business. Perfect for finance brokers for pensions, mortgages, life insurance and… Learn more about Lunar CRM.
CreatioSpotlightCreatio is the leading provider of ONE platform to automate industry workflows and CRM with no-code and maximum degree of… Learn more about Creatio.
Teamgate Sales CRMSpotlightTeamgate is an easy-to-use, yet extremely powerful CRM for SaaS and Sales Teams of all sizes. With unmatched sales analytics and… Learn more about Teamgate Sales CRM.
CapsuleCapsule is an easy to use CRM designed to help businesses stay organized and build strong customer relationships. It… Learn more about Capsule.
HubSpotHubSpot is a leading provider of inbound marketing, sales, and customer service software, known for its innovative approach to… Learn more about HubSpot.
eWay-CRMeWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of… Learn more about eWay-CRM.
SalesforceSalesforce is a cloud-based customer relationship management (CRM) platform that provides a range of tools and services to help… Learn more about Salesforce.
Simply CRMGain more customers, optimize your business and earn more money - with Simply CRM. Simply is the CRM you will actually use: … Learn more about Simply CRM.
AttioAt Attio, we believe managing relationships should be as dynamic and intelligent as the businesses that use them. That’s why… Learn more about Attio.
Commence Reviews (43)
- ★★★★★40
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Commence CRM is overwhelmingly well-regarded by its users, with 41 of 43 reviews giving it 5 stars. Users consistently praise the platform for being intuitive and easy to use while offering robust functionality at a reasonable price point. The no-code customization capabilities stand out as a major strength—many reviewers note they can adapt the system to their specific needs without heavy IT involvement or additional costs. The 360-degree customer view on a single screen is mentioned as a key differentiator that improves the user experience.
Customer support emerges as a genuine competitive advantage across reviews. Users repeatedly highlight the responsive, knowledgeable support team, availability by phone, and the company's willingness to work closely during implementation. Many describe staff as professional, friendly, and genuinely focused on meeting business needs rather than just closing a sale. Several long-term customers (some using Commence since the 1990s) cite rock-solid reliability and data security as reasons they've stayed.
The product suits a broad range of organizations—law firms, lead-generation services, repair companies, nonprofits, and startups all report success. Users frequently mention it bridges the gap between basic, low-cost CRMs and expensive enterprise systems. Pricing and value for money are mentioned favorably in multiple reviews, with one user crediting the system with saving their company over $3 million over 12 years.
Only minor concerns surface: one reviewer noted the lack of a customer portal (noted as planned for 2013), and one wished for French language support. The overwhelmingly positive pattern suggests these are exceptions rather than representative issues.
★★★★★
Friday, October 25, 2024
“We have had a positive experience using Commence CRM. The…”
We have had a positive experience using Commence CRM. The platform is user-friendly and packed with helpful features like sales automation, lead tracking, and detailed reporting. It’s really helped us stay organized and improve our sales processes. What impressed me the most is the customization options, which allow us to tailor the system to our specific needs. The support team is also excellent – always responsive and ready to assist. Overall, Commence Corporation offers a solid solution for businesses looking to enhance their customer relationship management.
★★★★★
Tuesday, August 6, 2024
“The company I joined Morlando Crane was already using Commence…”
The company I joined Morlando Crane was already using Commence CRM. I have used two other systems in the past and have found Commence to be very good. Easy to use, strong feature set, nice user interface, very easy to customize (its a no code system) and the customer support has been excellent. Thye have earned my recommendation.
★★★★★
Thursday, September 21, 2023
“We provide lead generation services and have teamed up with…”
We provide lead generation services and have teamed up with Commence to use Commence CRM as a vehicle to store, rank and manage new leads that we generate for our customers. The Commence CRM product is functionality robust, flexible and easy to use. We use it for managing customers, contacts, leads, sales, note and history and e-mail integration. Our customers pretty much use it the same way. We are very pleased with the CRM product and the business relationship we have built with Commence Corporation.
★★★★★
Wednesday, July 5, 2023
“My Law Firm has been using Commence CRM for many…”
My Law Firm has been using Commence CRM for many years, and we love it! I often tell people it's my "right arm." We use it for case management, shared calendar, address and phone book, to-do list, and as a tool for managing our customer relationships. It's a very powerful relational database with none of the hassles which come with "normal" database programs. Over the years I've come to love how easy it is to use. Adding fields, adjusting reports, modifying screen displays, and connecting categories of data require virtually no effort. Another thing we appreciate is how rock-solid the underlying code is: we never lost any data and feel very confident that we never will. Finally, though we rarely needed it, we always get great customer support and personal attention from all the staff at Commence. We highly recommend the company.
★★★★★
Wednesday, May 17, 2023
“Commence CRM is an excellent easy to use CRM tool…”
Commence CRM is an excellent easy to use CRM tool that has helped us to capture and manage customer profiles, properly manage new leads, and put a structure around our sales process. The company support has been great. That’s it.
★★★★★
Monday, February 27, 2023
“We selected Commence for our CRM system. We love the…”
We selected Commence for our CRM system. We love the product's functionality and customizability and the Commence team was top-notch when it comes to customer service. They listened to our needs and helped us tailor the database to our specific requirements. They worked with our IT team and were diligent in their work to ensure a successful implementation. We appreciated their honesty and professionalism. They exceeded our expectations. Annette Dosier Local 510/District Council 36 IUPAT
★★★★★
Thursday, September 22, 2022
“This past year we have made substantial strides in using…”
This past year we have made substantial strides in using Commence CRM to improve our internal business processes and manage customer data. The key however wasn’t just the products robust features and flexibility, but the extremely competent staff that Commence provided that were truly focused on addressing our needs. I would like to thank Commence Corporation for the excellent support we have received. We have been delighted to work with them. We plan to utilized their integrated Lead Generation services by year end.
★★★★★
Tuesday, May 10, 2022
“This past year we have made substantial strides in using…”
This past year we have made substantial strides in using the Commence product to improve our internal business processes. The key however wasn't just the products robust features, but the extremely competent staff that Commence provided that were truly focused on our needs. I would like to thank Commence Corporation for the excellent support we have received. We have been delighted to work with them.
★★★★★
Tuesday, October 19, 2021
“We needed a CRM solution that could track leads, sales…”
We needed a CRM solution that could track leads, sales and service tickets, generate e-mail marketing campaigns and provide extensive reporting. Commence CRM has delivered. The product is robust, flexible and the support staff has been exceptional.
★★★★★
Monday, June 28, 2021
“Commence CRM provides a unique combination of power and ease…”
Commence CRM provides a unique combination of power and ease of use. It offers more functionality then competitive products at its price point and can be easily tailored to meet unique business requirements. Customer support has been excellent. We highly recommend the product and the company.
