What is eWay-CRM?
eWay-CRM is a solution integrated into the familiar environment of your Outlook from Microsoft. Manageable through a variety of modules, it extends your Outlook to oversee all aspects of your company. It allows you to track sales, merge e-mails, manage projects, save communications, set up auto-reminders and much more to elevate your established processes. eWay-CRM® works even offline, all data is automatically synchronized after going online. Available also for iOS and Android phones. Hosted cloud monthly subscription is available. We are constantly striving to accommodate industry expectations when it comes to the availability of affordable SAAS CRM solutions for SMBs and Corporates. You can use our eWay-CRM Free version for single users, alternatively you can try our 30 day Trial of eWay-CRM Premium for multiple users. eWay System is proud to be ranked in the Top 20 of “Most Affordable CRM Solutions” by Capterra, an independent software review platform. Be effective! With eWay-CRM in Outlook.
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eWay-CRM Reviews (244)
- ★★★★★164
- ★★★★★69
- ★★★★★10
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
eWay-CRM is overwhelmingly praised by users, particularly for its Outlook integration and ease of use. Most reviewers highlight that the software delivers strong fundamentals at a reasonable price, especially for small to mid-sized teams seeking a lightweight alternative to enterprise solutions like Dynamics 365 or Salesforce. The close integration with Outlook—functioning as a seamless add-in rather than a separate program—is consistently cited as a key differentiator. Users also appreciate responsive customer support, flexible customization options, and the ability to track emails, contacts, and deals within a single workspace.
Criticisms are relatively minor and scattered. Some users report occasional syncing issues and performance problems, such as slow report generation, sluggish startup times, or Outlook crashes when multiple add-ins run together. A few mention gaps in functionality—limited direct mail capabilities, weak custom reporting without SQL knowledge, missing call timers, and incomplete Office 365 online support. One long-time user noted slow performance over time, and others found the learning curve steep for less technical staff.
The handful of 3–4 star reviews sit between enthusiasts and detractors, usually citing acceptable compromises rather than serious flaws. Overall, users switching from discontinued tools like Microsoft BCM or frustrated with complexity elsewhere report high satisfaction, suggesting eWay fills a genuine niche for Outlook-centric CRM needs.
★★★★★
Friday, October 29, 2021
““eWay is cool” Overall: excellent support, understanding customer needs Pros:…”
“eWay is cool” Overall: excellent support, understanding customer needs Pros: Impactfull - plugin Outlook, Quick synchronization, Easy user setting Cons: nothing, we have to pay for it?............ Reasons for Switching to eWay-CRM: anabix is simple but not powerful. they promised to add functions for several years, but never supplemented them
★★★★★
Wednesday, October 27, 2021
““Tied at the Hip with Outlook” Overall: I've deployed eWay…”
“Tied at the Hip with Outlook” Overall: I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives. Pros: We absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database. Cons: Cost is higher than expected....but partly because I have to pay for extra storage.
★★★★★
Tuesday, October 26, 2021
““The best BCM replacement available” Overall: I was hesitant to…”
“The best BCM replacement available” Overall: I was hesitant to use eWay since I had never heard of them, but I made the move with the free version to test it and then to the premium version almost immediately because it really fills the needs for my business. The before and after sales support are beyond excellent. I know this sounds like a paid review, but it isn't, the service is just excellent and I have recommended it to other small business owners I know. Pros: I especially appreciate the direct integration in Outlook. I replaced the discontinued Microsoft BCM software with eWay CRM and had I known about it earlier I would have changed earlier. eWay CRM is far better in many ways. Cons: I have not really encountered any real cons, but I really wish they would implement a timer in the call history journal to make things a bit easier when tracking calls. The current method is fine, but a timer would make eWay CRM just about perfect for me. Reasons for Switching to eWay-CRM: BCM
★★★★★
Friday, October 22, 2021
““The tool we needed at a reasonable investment” Overall: I…”
“The tool we needed at a reasonable investment” Overall: I am completely happy with eWay. I used Business Contact Manager for years, as I have fairly simple requirements. When it was no longer available for Outlook, I looked at many CRM offerings. I am happy that I selected eWay and am also happy with the support I've received when I had a question or unusual need. Pros: Easy to integrate and use. Fulfills our requirements at a reasonable cost. Cons: I have no complaints about eWay CRM or their support. Reasons for Choosing eWay-CRM: It provided the functionality I needed, worked within Outlook, and was priced right. Reasons for Switching to eWay-CRM: Business Contact Manager was no longer available.
★★★★★
Thursday, October 21, 2021
““The Best CRM for Outlook” Overall: Thanks to the eWay-CRM…”
“The Best CRM for Outlook” Overall: Thanks to the eWay-CRM system, we managed to increase our sales, we have an overview of orders and employees. Pros: This product is very easy to use. I like the ability to connect to other systems. Cons: Currently eway-crm contains all our requirements. Alternatives Considered: RAYNET CRM Reasons for Choosing eWay-CRM: Better integration with other systems.
★★★★★
Tuesday, October 19, 2021
“Pros: the compatibility with outlook, variability Cons: yes it took…”
Pros: the compatibility with outlook, variability Cons: yes it took some time, but finaly we manage
★★★★★
Tuesday, October 19, 2021
“Pros: I like the integration with Office Outlook and user…”
Pros: I like the integration with Office Outlook and user friendliness. There are many features which are very useful for us.
★★★★★
Monday, October 18, 2021
““Invest Your Time Right - eWay” Overall: in a word…”
“Invest Your Time Right - eWay” Overall: in a word - an overview With eWay, I have an overview of all orders and opportunities Pros: The support of the eWay team is intensive outlook user interface Cons: editing documents before customization according to our requirements Alternatives Considered: Dynamics 365 Reasons for Choosing eWay-CRM: Customer support is 100% and transparent Effectively wasted time in my business Reasons for Switching to eWay-CRM: I wanted one working environment, including email I wanted to get information quickly from CRM I wanted a system that would effectively return the time I spent sharing information
★★★★★
Thursday, October 14, 2021
““Fantastic Customer Service” Overall: Love it Pros: They offer fantastic…”
“Fantastic Customer Service” Overall: Love it Pros: They offer fantastic customer service and address any questions you may have quickly and efficiently through live chat. Cons: Nothing, I can't think of anything, it is very good.
★★★★★
Thursday, October 14, 2021
“Pros: It is compact anfd works under the Outlook. Cons:…”
Pros: It is compact anfd works under the Outlook. Cons: I would expect better modul for sending direct mails
