versaSRS
★★★★★ 4.9 · 7 Reviews
What is versaSRS?
VersaDev is an Australian company developing business software solutions to customers across the globe. Details about our flagship products can be found at versaSRS.com and versaAPAI.com. In 2001 VersaDev emerged to provide bleeding-edge technology solutions to businesses in order to drive performance at the level that some companies can only hope to meet. We at VersaDev are continually developing new enhancements to enrich our product range, born out of close customer relationships and feedback. Whether you have 3 customers or 3 million, our products can support you. Our extensive experience with globally distributed networks, for enterprise customers, guarantees robustness and performance. VersaDev strengths are its staff and their ability to quickly respond to your business’s needs. Whilst many businesses are focused only on installing a solution, we at VersaDev assist you in delivering the solution End to End whether remotely or by consultative engagement. VersaDev prides itself on quietly achieving results and quality outcomes, as recognised by industry Awards and our Microsoft Partner certification since 2003
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versaSRS Reviews (7)
- ★★★★★6
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
versaSRS earns consistently high marks as a flexible request and service management platform that adapts to existing workflows rather than forcing users to change how they work.
Users highlight its broad feature set and ability to handle multiple business functions—from support requests and sales tracking to equipment orders and warranty management—within a single system. The software's flexibility stands out: companies report being able to customize it for their needs without major process disruption. Several reviewers praise its effectiveness at tracking across multiple sites and its document management capabilities, which have replaced paper-based systems for some organizations. Automated notifications for renewals and a searchable contact and service history also earn mention.
The only concern flagged is scope: one reviewer suggests the tool works best for medium-sized companies, implying it may or may not suit very small or very large operations. That said, the review still rated it 4 out of 5 stars and recommended it. No other criticisms appear in the seven reviews, and six of them are perfect 5-star ratings. Users consistently note they've only begun to explore the software's full potential, suggesting depth that many haven't yet tapped.
★★★★★
Monday, August 5, 2013
Whitewater Computing Systems“versaSRS has been an invaluable resource for my company as…”
versaSRS has been an invaluable resource for my company as a tool to track and log support requests. I'd recommend this product for anyone with a medium-sized company as a measurement tool. It's priceless.
★★★★★
Tuesday, June 25, 2013
Wintech Computer Systems“versaSRS is designed around the way we work. We did…”
versaSRS is designed around the way we work. We did not have to change the way we operate to fit the tool. For those few times we have gone outside the box, it has been flexible enough to customize resulting in a measurable improvement in our internal processes. We use it to log and track everything including service requests, sales opportunities, equipment orders, and new customer leads. It automatically notifies our purchasing department and our clients when warranty and maintenance renewals are due and tracks the entire process from quoting to invoicing, making sure nothing is missed. We are easily able to look up any contact, organization, asset, and all their related service history records within a few clicks. With its document management capabilities, versaSRS has even served as a very functional web-based paperless office system for our business. With all this, we've only tapped a few of its features. Obviously, we highly recommend versaSRS for any business.
★★★★★
Monday, June 24, 2013
Highland Imported“versaSRS is a must have! I'm not sure what I…”
versaSRS is a must have! I'm not sure what I did before to handle all my support requests! I wouldn't think of using another Request Management System now. Unlimited queues with ITSM is amazing and now an absolutely integral part of our business.
★★★★★
Wednesday, June 19, 2013
Clear Link Networks, Inc“You’re product is absolutely amazing and has become an integral…”
You’re product is absolutely amazing and has become an integral way of how our company now operates!
★★★★★
Tuesday, June 18, 2013
Cord International“We looked at others but none had the feature list…”
We looked at others but none had the feature list the VersaSRS offers. Managing service delivery across multiple sites was a nightmare and VersaSRS enables this pretty much instantly.
★★★★★
Tuesday, June 18, 2013
Australian Satellite Communications“In the case of our largest contract we were able…”
In the case of our largest contract we were able to provide more than the Service Level Agreements. We are a long way ahead of a lot of the other contractors.
★★★★★
Tuesday, June 18, 2013
Adelaide City Council“versaSRS has greatly improved the entire business process for service…”
versaSRS has greatly improved the entire business process for service requests from start to completion. And we have only touched on the surface of what the software is really capable of.