What is Cayzu Help Desk?
Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more…. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.
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Cayzu Help Desk Reviews (2)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Cayzu Help Desk earns strong marks from users for ease of use and effectiveness at consolidating scattered support workflows.
Both reviewers praise the platform's simplicity and power. The first user switched entirely from email-based support, eliminating duplicate answers and confusion within days of setup. The second team found it works reliably for ticket tracking and follow-up, and their clients responded positively to the experience. Users also highlight responsive support from the Cayzu team during implementation and troubleshooting.
The main limitation mentioned is lack of phone integration—one reviewer notes they'd welcome the ability for clients to create tickets directly via phone system. This appears to be the only functional gap either user identified across their deployments. Both teams expressed confidence enough to recommend the product and continue expanding their use of it.
★★★★★
Thursday, July 31, 2014
Partner at Shoe Depot“I use to do all my support via email and…”
I use to do all my support via email and found I was giving the same answers to multiple customers or would get them mixed up and give the wrong answer. A friend suggested I try Cayzu, and within 2 days of signing up I could not believe how powerful it was and easy to use. I have since moved away from trying to support my customer via email to Cayzu Helpdesk. I highly recommend it.
★★★★★
Thursday, July 31, 2014
US DataVault“While we are relatively new to using the service, in…”
While we are relatively new to using the service, in the short time we have had it deployed it has worked perfectly and a poll of our Clients who used it was very positive. It provides the means to easily follow up on our tech tickets to assure a Client gets what they need quickly and efficiently. Now if we could just tie it into a phone system for Clients to set tickets that would be great and convenient. I know I should also comment about its down sides, but honestly so far, other than phone access, we have not found any. We will continue to deploy and will update this review should we find any negatives to report. Cayzu has been helpful in getting it all set up correctly and responsive to issues and questions. Shows strong Customer Service dedication. We like that as it matches ours also. Overall, we rate Cayzu a 9 out of 10 for function, support and access.
