What is Monday.com?
Monday.com is a cloud-based platform that provides a flexible and customizable workspace for teams to manage their projects, tasks, and workflows. The platform is designed to help teams stay organized and collaborate effectively, with a range of tools and features that can be tailored to meet the needs of individual teams and organizations. One of the core features of Monday.com is its customizable boards, which can be used to manage tasks, projects, and workflows in a variety of different ways. Users can create custom boards for different projects, departments, or teams, and add different types of data to each board to keep track of progress and status. Monday.com also provides a range of project management features, including task assignments, deadline tracking, and status updates, which help teams stay on top of their work and ensure that projects are completed on time and within budget. In addition to its project management features, Monday.com also provides a range of collaboration tools, including team communication, file sharing, and feedback and approvals. These tools help teams work together more effectively, even when team members are working remotely or across different time zones. Overall, Monday.com provides a flexible and customizable platform that can be tailored to meet the unique needs of individual teams and organizations. With a range of project management and collaboration features, Monday.com is a versatile platform that can help teams stay organized and productive, no matter what their work entails.
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Monday.com Reviews (44)
- ★★★★★22
- ★★★★★18
- ★★★★★2
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Monday.com earns strong marks for ease of use, customization flexibility, and reliability, though its support and pricing inconsistencies divide users at different company stages.
Users consistently praise the intuitive board setup and how quickly teams adopt the platform—most report onboarding new staff in days rather than weeks. The permission controls and automation builder stand out as standout strengths, especially for growing organizations and nonprofits managing sensitive workflows. Uptime is genuinely solid; users report few outages over multi-year stretches. Customer support quality varies noticeably: enterprise and nonprofit customers often receive attentive, responsive help, but smaller teams and agencies encounter slower response times and occasional generic answers.
Pricing emerges as a consistent friction point. Costs jump significantly at higher seat counts, and jumping between tiers to unlock features like advanced automations or premium integrations feels steep, particularly for nonprofits and freelancers. A few users hit limits in edge cases—stacking multiple automations on one board can behave unpredictably, mirror columns sometimes return inconsistent data, and conditional logic for field-level automation isn't as deep as some expect. Integration support skews toward tech startups; nonprofit-focused tools often require Zapier workarounds that break periodically.
For growing sales teams, nonprofits with lean staffing, and solo operators who value reliability and hands-off automation, the platform justifies its cost. Larger enterprises should test their specific automation complexity before committing.
★★★★★
Tuesday, April 28, 2026
“Six months in and the question I keep asking is:…”
Six months in and the question I keep asking is: will this hold up as we add people? Honestly, so far, yes. The custom boards are flexible enough that onboarding a new sales rep takes maybe an afternoon, not a week. I set up a pipeline view in under an hour and my whole four-person team was working off it by end of day.
The one real frustration is pricing. As soon as you tip past a certain seat count, costs jump noticeably. For a small team that's growing, that ceiling arrives faster than you'd expect. Still, the day-to-day experience is solid and I'd feel comfortable recommending it to anyone scaling from a scrappy setup.
★★★★★
Tuesday, April 28, 2026
“Support teams at most SaaS vendors follow the same script:…”
Support teams at most SaaS vendors follow the same script: an automated acknowledgment, a three-day silence, then a reply that barely addresses the original question. Monday.com has consistently bucked that pattern for me. Five-plus years into running this across an enterprise rollout of several hundred users, I can count on one hand the times their support genuinely dropped the ball. When our SSO configuration broke mid-quarter and locked out a chunk of the sales floor, someone was on a call with my team within the hour. That kind of responsiveness earns real trust.
My one honest gripe is that the tiered support model means lower-priority tickets can stall for longer than I'd like, and occasionally the first-line reps need a push before escalating to someone with deeper technical knowledge. It's a minor frustration in an otherwise strong relationship. The platform itself has matured nicely over the years, and the support quality is a genuine differentiator. Most enterprise tools make you fight for help. This one doesn't.
★★★★★
Tuesday, April 28, 2026
“Switching from the CRM we had before was the best…”
Switching from the CRM we had before was the best call we made as a growing team. Five years in, I still open Monday.com without dread, which honestly wasn't true of the old setup. The board customization and pipeline visibility are genuinely excellent, and onboarding new reps takes a fraction of the time it used to.
The one real gripe: automations occasionally break after updates with no warning. Minor, but annoying when you notice it on a busy Thursday. Still, nothing else I've tried comes close for a team our size.
★★★★★
Monday, April 27, 2026
“Rolling out Monday.com across a large org is where the…”
Rolling out Monday.com across a large org is where the admin experience really proves itself. Granular permission controls, board-level visibility settings, guest access tiers, it all clicks together in a way that made our enterprise rollout far less painful than I expected. Two years in, I still find myself impressed by how quickly I can spin up a new workspace, lock down sensitive columns, and hand off admin duties to department leads without anything breaking.
Configuration is genuinely approachable. No buried settings or cryptic toggles. If you're an admin at scale, this is the part they got right.
★★★★★
Tuesday, April 14, 2026
“Honest truth? I was the loudest skeptic in the room…”
Honest truth? I was the loudest skeptic in the room when leadership floated this switch. Our previous CRM had been fine, in the way that a slow drip from the ceiling is fine if you put a bucket under it. We tolerated it. Monday.com sounded like a project management tool wearing a suit, and I said so, repeatedly.
Two and a half months later, I owe everyone an apology. The board-based approach actually mirrors how I think about a sales pipeline, which I did not expect. Custom status columns, contact tracking, deal stages I can rename and reorder without filing a support ticket, it all just clicks. What I genuinely missed from the old tool is deeper email threading natively inside a record. You can wire up integrations to get close, but it is a couple of extra steps rather than something built in. That matters when you are moving fast. Still, the automation builder alone has saved me from at least a dozen manual follow-up reminders every single week.
For a startup our size, the pricing feels fair and the onboarding was surprisingly light. My four-person pod was up and running in under a day, no dedicated implementation consultant required. Customer support answered one tricky question about permissions within a few hours, which was better than anything I experienced with the previous platform. If you are weighing a switch and you are worried the learning curve will eat your quarter, it will not. The ramp is short and the payoff comes fast.
★★★★★
Tuesday, March 31, 2026
“Five years on this platform and I still think back…”
Five years on this platform and I still think back to week one as the moment that set everything up properly. New hires at our startup used to take weeks to get comfortable in whatever tool we'd thrown at them. Monday.com changed that. The board layouts are so visual and intuitive that most people were navigating independently by day three, without me having to hold anyone's hand through it. The onboarding checklist they provide is genuinely useful, not just a welcome email with a YouTube link. That first week felt like the whole team exhaled.
My one gripe, and it has been consistent across five years, is that customer service response times are slow when you hit a technical snag during setup. Not catastrophic, but noticeable when you're trying to get a new hire sorted quickly. The feature depth is excellent, and for the price point at our scale, it makes sense. I'd push anyone evaluating this for a growing team to start a trial during a quiet week so you can actually absorb it.
★★★★★
Tuesday, March 31, 2026
“Support has been a mixed bag. One ticket got a…”
Support has been a mixed bag. One ticket got a thoughtful reply within a day. Another sat for almost a week before I got a canned response that didn't address the actual question. For an agency context, where I'm the one fielding client frustration on top of my own, that inconsistency matters. The pricing tier I'm on may be part of the problem. Value for what I'm getting right now feels off, especially since several features I'd actually use are locked behind a higher plan. I'm not ready to walk away yet, but I also wouldn't point another agency toward this without a serious caveat about the onboarding reality.
★★★★★
Friday, March 20, 2026
“The support team is the main reason this review is…”
The support team is the main reason this review is glowing. Seven weeks in at a small education-focused nonprofit, and I had more questions than I care to admit. Not once did I feel like I was being passed around or handed a generic help-center link. Real people, specific answers, fast turnaround. That matters enormously when you're the only person at the organization who actually knows what the tool is supposed to do.
The platform itself took some getting used to. Customizable boards are genuinely flexible, but that flexibility means there are a dozen ways to set something up and maybe two or three that actually make sense for tracking grant contacts and donor relationships. Every time I backed myself into a corner with a workflow I'd built wrong, I reached out via chat. Response came within the hour every single time. One rep even followed up two days later to check if the fix had held. I wasn't expecting that. Small thing, but it stuck with me.
For anyone in the nonprofit or education space who's nervous about onboarding a new platform without a dedicated IT department, the support safety net here is real. The features are solid and the boards are genuinely useful for managing communications across a small team. Value for the price is reasonable given what we'd otherwise spend patching things together with spreadsheets and email threads. Two months ago I would have told you this category of software was more trouble than it was worth. I was wrong.
★★★★★
Sunday, March 8, 2026
“Permissions management is honestly what keeps me on Monday.com after…”
Permissions management is honestly what keeps me on Monday.com after five-plus years with a tiny team. Setting up guest access, restricting certain boards to specific people, and controlling who can edit versus view has always been intuitive enough that I can do it myself without filing a support ticket. That matters when there's no dedicated admin on staff. The column and board configuration tools are genuinely flexible, and I've built out workflows I never thought a non-technical person could maintain solo. It's become second nature at this point.
My one gripe is that automation permissions sit in a slightly different place than board permissions, so new team members sometimes can't figure out why their automations aren't firing. It's not a dealbreaker, just a friction point that resurfaces every time someone new joins. Customer service has been hit or miss depending on who picks up the chat. For a small operation that runs lean, though, the admin experience is genuinely one of the better ones I've come across in this category.
★★★★★
Monday, February 23, 2026
“Permissions. That's where Monday.com quietly earns five years of loyalty…”
Permissions. That's where Monday.com quietly earns five years of loyalty from me. Managing access for volunteers, trustees, and staff across a charity environment is genuinely complicated, and the board-level permission controls make it tractable. I can lock down sensitive programme data without locking out the people who need read-only visibility. Setup took patience the first time, but the logic is consistent once you learn it.
Configuration overall is impressively thoughtful for a non-profit context. Automations, column types, user groups, they all layer together without creating admin chaos. If you're running a lean organisation where one person handles everything, that matters enormously.
