What is Monitor24-7?
Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide! The core team of service management and software development people has since than been unchanged! Core values Monitor 24-7 is committed to the service management software market. We are 100% focussed on improving our software for this area and are continuously trying to come up with new features to help customers of any size to improve their customer service at an affordable price. Customers First. Support to our customers with senior engineers. Trained by trainers who are involved in development and real life implementations. Direct contact to people who know what they are talking about. Goal Our aim is to support businesses in improving their customer facing functions by providing simple solutions that tackle complex service desk processes out of the box, without locking clients into long-term integration and consulting expenses. Our goal is to stay ahead of competition and continuously deliver a solution and service that exceeds our customers expectations.
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Monitor24-7 Reviews (2)
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Both users consistently praise Monitor24-7's responsive support and willingness to incorporate customer feedback into product development. The software itself is described as straightforward to manage while offering comprehensive service desk functionality at a competitive price point.
The reviews emphasize the vendor's long-term commitment to client success and the dedication of the support team. One user notes that suggested enhancements have appeared in subsequent releases, and both highlight the rarity of this level of attentiveness compared to other software vendors. However, these are the only two reviews available, and both award maximum ratings, so there is no insight into potential weaknesses or use cases where the tool falls short.
★★★★★
Wednesday, May 7, 2014
Cloud 360 Marketing“We have worked with IncidentMonitor ITIL service desk software for…”
We have worked with IncidentMonitor ITIL service desk software for a few years now. The continuous support is very good. Besides that their support team helps us to get what we need and more; they actually listen to us. We have seen enhancements we suggested come back in new releases. We have never experienced that with any other software vendor. IncidentMonitor we have seen grow into a very simple to manage service desk software tool which can basically do everything. We checked some other tools recently, just to see what they offer. We realised there is not tool in the market which offers this functionality for this price.
★★★★★
Friday, May 2, 2014
Loyalty Agency“We have worked with the Monitor 24-7 team for many…”
We have worked with the Monitor 24-7 team for many years now. Their support is amazing. Never seen a company and its team so dedicated to make sure their clients get the best out of their excellent service desk tool IncidentMonitor.